Customer Service Representative
Resume:
Sheena Carbon
Lafayette, IN *****
************@*****.***
Professional Summary
Seasoned Customer Service Representative with 18 years of diverse experience, including guest service excellence and booking specialist roles. Skilled in resolving complaints, managing technical issues, and providing remote support.
Seeking to leverage expertise in a Remote Customer Service Representative capacity. Willing to relocate to: Lafayette, IN
Work Experience
Reiki Master/ Business Owner
The Serenity Garden Reiki-Lafayette, IN
October 2021 to Present
· Administer a range of holistic therapies, including Reiki, healing touch, sound, and aroma therapies, to promote client well-being and recovery.
· Integrate brain tap therapy techniques for enhancing mental clarity and stress reduction, contributing to comprehensive mind-body wellness programs.
New Car Inspector
WWL Vehicle services America-Lafayette, IN
October 2023 to November 2024
Inspect new Subaru vehicles for defects prior to shipping for retail. Medical Billing and Coding Specialist
Nutrition and Wellness Complex-Lafayette, IN
August 2022 to October 2023
· Manage medical billing and coding processes, ensuring accuracy and compliance with healthcare industry regulations.
· Coordinate patient check-in and check-out procedures, facilitating timely and efficient patient flow.
· Handle appointment scheduling and payment collection, maintaining meticulous financial records. Security Officer
Securitas-Lafayette, IN
June 2020 to April 2022
· Maintained vigilance over designated premises, accurately recording visitor log-in times and conducting regular patrols to detect any irregular activities.
· Managed surveillance operations by diligently monitoring security cameras to ensure the safety and security of the facility.
Part Assembler
Subaru of Indiana Automotive-Lafayette, IN
February 2019 to April 2020
· Assembled automotive components utilizing a variety of industrial machinery, ensuring adherence to quality and safety standards.
· Streamlined assembly processes, contributing to the team's efficiency and productivity goals. Account/Sales Rep
Rent One Furniture Store-Olney, IL
September 2018 to December 2018
· Maintained and developed customer relationships, facilitating furniture and appliance sales to meet client needs.
· Coordinated efficient delivery processes, ensuring timely and satisfactory delivery of products to customers.
Booking Specialist
Teleperformance/Wyndham Hotel Group-Columbus, OH
April 2016 to January 2018
· Managed a high volume of reservation inquiries, effectively converting customer requests into confirmed bookings.
· Delivered outstanding service, addressing client needs and preferences to ensure a satisfactory booking experience.
Guest Service Representative
Amalie Arena/Tampa Bay Lightning-Tampa, FL
March 2014 to December 2015
· Provided comprehensive assistance to guests, ensuring a seamless and enjoyable experience.
· Achieved a 100% rating in outstanding customer service through attentive and dedicated support. Owner/Manager
M & S Cleaning Services-Kingshill, VI
August 2009 to November 2010
· Establish and maintain client relationships, securing cleaning contracts for residential and commercial spaces.
· Organize and coordinate schedules to ensure timely and efficient service delivery.
· Prepare and manage supply inventory to fully equip cleaning teams for various assignments. Vehicle Inspector/ Quality Check Specialist
Wallenius Wilhelmsen Solutions
· Responsible for examining vehicles to ensure they meet safety and regulatory standards.
· Duties typically include conducting thorough inspections of various vehicle components, such as brakes, lights, tires, and emissions systems.
· Assess the overall condition and performance of vehicles, document findings, and issue reports or certifications based on compliance with relevant laws and regulations.
· Attention to detail, knowledge of automotive technology, and familiarity with regulatory requirements. Education
BA in Computer Science, Computer Science
Monroe College-New Rochelle, NY
October 2004 to July 2008
Bachelor of Science
Bachelor's degree in Computer Science
Skills
• Calendar management
• Customer Relationship Management
• Windows
• Time management
• Individual consumer customer service
• Insurance Sales
• Report writing (2 years)
• B2B
• Live chat
• Call center (3 years)
• Rapport Building
• QuickBooks
• Hotel experience
• Documentation review
• Door-to-door
• Leadership
• SQL
• HubSpot
• Prioritization
• Transcription
• Secretary
• Medical Office Experience
• Content creation
• Employee relations
• Microsoft Outlook
• Active Directory
• Operating systems
• SEO
• Microsoft Word
• Direct sales
• Medical Billing
• Customer support
• Software troubleshooting
• VoIP
• Mac OS
• Proofreading
• Supervising experience
• Analysis skills
• AI
• CRM software
• Marketing
• Industrial equipment
• Research
• WordPress
• English
• Typing
• Organizational Skills
• Computer Software
• Administrative Assistant
• Microsoft Excel
• Office Experience
• Medical Scheduling
• Communication Skills
• Insurance Verification
• Troubleshooting
• Customer Service
• VPN
• Payroll
• Telemarketing
• Databases
• Microsoft Powerpoint
• Digital marketing
• Telecommunications
• Computer Science
• Computer networking
• Accounts receivable
• DHCP
• Medical receptionist
• Conflict management
• Data Entry
• Guest Services
• Social media management
• Computer literacy
• MailChimp
• Google Docs
• Mainframe development
• HIPAA
• GPS
• Keyword research
• IT
• Technical support
• Operations management
• Data Collection
• DocuSign
• Office management
• Knowledge Base
• Microsoft Access
• Business development
• Account Management
• E-commerce (2 years)
• SaaS
• Industrial Equipment Experience
• Packaging
• Clerical experience
• Writing Skills
• Medical Coding
• Documentation
• Negotiation
• B2B sales
• Linux
• Medical administrative support
• Grammar Experience
• Budgeting
• DNS
• Google Suite
• SAP
Certifications and Licenses
Insurance Producer License
Driver's License
Google AdWords Certification
CPR Certification
Experiential Therapist Certification
Google Analytics Certification
Contact this candidate