Technical Support Senior Executive
Resume:
About Me
A result oriented professional with nearly 7+ experience in
automobile industry where involved in Customer support, Technical support and data Management, My ability to drive process improvements which helped me to deliver outstanding results in handling customer and potential data for marketing. Contact
Phone
Email & Date of Birth
*****************@*****.***
15/12/1989
Address
143-D, Om Sakthi Nagar, Morappur.
Dharmapuri - 635305, TN, IN.
Education
B.Tech (Information Technology) -2011
AMACE, Anna University,Chennai.
HSC - 2007
CSI Cental Hr Sec School,Vellore.
SSLC - 2005
CSI Cental Hr Sec School,Vellore.
Skills
Professional
Team Work/Management
Flexibility / Creativity
Communication
Expertise
Customer / Technical Support
KYC/ Customer Management
Marketing / Promotional Activites
Software Skills
MS Office
Advance Excel
Language
Tamil
English
Experience
2024 – 2024
CMS IT SERVICES Arumbakkam Chennai.
Acer Co-ordinator
Trouble shooting Desktop and Application Problems through the Engineers.
Logging the Break down Calls from users, and customers.
Allocating the Engineers for the Break down calls.
Coordinating with vendors for delivery of IT Equipment’s, and other Problems.
Knowledge in Ticketing Tools.
Knowledge in Assets Management systems
Preparing of daily call reports of Engineers as per daily basis for calculating response time, resolution time
Knowledge in Assets Management systems
Preparing of daily call reports of Engineers as per daily basis for calculating response time, resolution time.
Knowledge in Vlookup, Countif,Sumif & Logic Conditions. 2020 - 2023
Thiran Automotives Private Limited, Krishnagiri.
Senior Executive – KYC
Preparing MIS and Maintaining Reports on Weekly Basis. Registering Complaints Received from Developing Team . Data Collection and Management Through MS Excel.
Identifying And Reporting Application Error.
Market Feasibility Study and Competitor analysis.
Creating Memes and App promoting by Social media
Marketing
2017 - 2020
Vishwa Bharathi Educational Trust, Dharmapuri.
Office Manager
Handling Managing book of accounts and Payroll processing. Maintaining Shipping, Supplies, Equipment purchase/Service Bills. Responsible For Recruiting Staff Providing Orientation/ Training. Analyzing Performance of Office Staff by reviewing reports. Handling Team to ensure proper deployment of operating standards. 2015 -2016
Aircel Cellular (p) Ltd, Chennai.
Activation Officer
Validating the forms received from customer handling team & activate the numbers in KENAN
Preparing Activation Vs Audit report
Preparing MIS & maintaining data on daily basis
Auditing the activated numbers forms & rectify the errors & send the reports to HUB karthika G
Acer Co-ordinator
ACER COORDINATOR
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