Customer Service Representative

Clara Torres

214-***-****

************@*****.***

PROFILE

Bilingual (Spanish) Customer Service representative, seeking work with a great and expanding company that would offer growth and advancement. EXPERIENCE

Access Services/BAYLOR HOSPITAL IRVING TX- October 23-Present Bilingual access services representative in emergency room, Irving Texas, registering patients through the ER processing Insurance verification, assisting patients with guide and Care on how the ER process works and how to submit information to their insurance. Also guidance on current policy information update patient accounts. Worked along with wonderful doctors and nurses for an easy process of registering a patient through ER during a difficult time in the patient life. Also offered financial assistance if needed as introducing the estimated cost to the patient for their care in ER. Customer Service / Baylor Hospital / Dallas TX — 6/2008 - March 2020 Bilingual Customer service / Billing / Accounting representative, assisting patient with medical bills along with accepting payments, finance assistance, verify patient services performed, along with doctor and hospital records, inbound and outbound call center senior representative, and assisted with escalated calls. Customer Service / Monitronics Alarms international / Dallas TX — 4/2001 - 6/2008 Bilingual customer service assisted in technical support with alarm systems, along with assisting in 911 calls and dispatch with police, maintained patient on phone and helped calm them till police arrived, or if false alarm, to help disconnect till dispatch of technician to home for hands on help with system. Applied payments and went over bills with customer if needed or helped with questions.

Customer Support / Volt contracts with Microsoft / Dallas TX — 8/2000 - 3/2001 Bilingual Customer service representative routed technical support and software operation questions to proper que, documented with notes and helped with assistance on customer computer questions.

Medical Assistant / McAllen Medical Clinic / Dallas, TX - 8/1995 - 8/2000 Medical assistant / office manager / customer service, Small Family practice office, helped with medical duties; lab, clinical, triage, injections, ekgs, cot-icd 9 coding along with other lab and clinical duties to assist doctor, front office duties; answer and schedule phone appointments, insurance billing, prepare rooms for small surgery procedures.