Data Entry Customer Service

Lindsey Rhodes - Resume

Lindsey Rhodes

Lincoln, NE 68502

**********@*****.*** 402-***-****

Professional Summary

Reliable, detail-oriented professional with a strong background in remote work, customer service, and structured task execution. Experienced in managing client communication, following scripted protocols, and delivering consistent, high-quality support across healthcare, evaluation, and administrative settings. Proven ability to remain calm under pressure, document accurately, and support customer satisfaction in both outbound and inbound roles. Seeking a fully remote call center role where I can apply my interpersonal skills and organizational strengths.

Relevant Experience

Remote Rater

TELUS International - Remote

Jan 2024 - Dec 2024

- Evaluated 500+ search engine results per week, ensuring clarity and relevance based on structured guidelines

- Delivered consistent, script-based assessments while maintaining 98% quality accuracy

- Communicated findings in detailed reports, influencing AI training and customer satisfaction metrics

- Operated independently in a fully remote environment with zero supervision issues Home Health Aide (Client-Facing Role)

Nurse Next Door - Lincoln, NE

Jun 2025 - Present

- Communicated with clients and families daily, addressing questions and confirming schedules

- Recorded detailed care notes and communicated updates to care teams to ensure smooth service delivery

- Maintained trust-based relationships with clients through consistency, empathy, and reliability Page 1

Home Health Aide

Self-Employed - Lincoln, NE

Aug 2019 - May 2023

- Coordinated regular client check-ins and appointment confirmations over phone or in person

- Assisted clients with navigating insurance and billing inquiries

- Delivered care to multiple clients with a strong emphasis on documentation and customer satisfaction Clinical Service Technician

Celerion - Lincoln, NE

Nov 2018 - Jun 2019

- Collected and processed data for clinical trials with strict accuracy

- Communicated appointment instructions and follow-up requirements with participants

- Maintained protocol compliance through structured procedures Skills

- Call Handling (Inbound & Outbound)

- Scripted Communication

- Remote Work & Time Management

- Verbal & Written Communication

- Billing Assistance & Support

- Appointment Scheduling & Confirmation

- Data Entry & Call Documentation

- Microsoft Office EMR Systems Google Workspace

- HIPAA Compliance Client Confidentiality

Technology & Tools

- Remote Workflow Tools

- Call Logging & CRM Systems (experience entering structured notes)

- Dual-screen & mobile evaluations

- Email Communication & Customer Follow-up Tools

Education & Certifications

Page 2

Medication Aide Certification

Southeast Community College - Lincoln, NE Oct 2015 - Dec 2015 AAS - Health Information Systems

Southeast Community College - Lincoln, NE Dec 2011 AAS - Early Childhood Education

Southeast Community College - Lincoln, NE Mar 2008 Certifications

- First Aid

- CPR

Page 3

Contact this candidate