Business Analyst Project Manager

Debra Palmer

Business Analyst, Project Manager, Lean/Six Sigma Master Black Belt

*********@*******.***

EXPERIENCE

WRMA- (October 2023 – October 2024): Sr. Business Analyst/IT SME

• Provided federal clients with research and information regarding IT opportunities for automation of outdated practices; answered and explained questions regarding updated federal rules and regulations to be adapted for the next fiscal year.

• Provided process mapping to take processes from current to future state.

• Developed, trained, and certified WRMA employees on Lean/Six Sigma initiatives.

• Provided weekly and monthly updates to management and federal partners.

(February 2020 to October 2023): Sr. IV&V Analyst

• Participated as a senior team member providing high-level consulting and technical expertise to fulfill contract deliverables and Statements of Work.

• A broad set of management skills and technical expertise applied to the assessment process.

• Performed analysis and process mapping to provide recommendations and solutions.

• Conducted compliance review and assessment of planning, requirements, design, development, testing and implementation.

• Evaluated assigned IT projects to determine application of industry best practices, determined project risks, and made recommendations to keep the project on track and optimize the final product.

• Composed and presented IV&V reports to customers, federal and state partners. FORTITUDE – Tetra Tech (May 2019- November 2019) Federal Aviation Admin: Internal Product Owner

• Aided in altering project approach techniques through production and mapping of new processes.

• Directed three agile project teams in the development of applications for the Federal Aviation Administration

• Produced user stories based on the requirements provided by the customer.

• Assisted the Testing, Training, Technical Writing, Change Management, Visual Designers and SCRUM Masters in the direction of the project.

• Collaborated with the external customer and internal directors to ensure the rules and regulations were documented and included in the development activities. OGE Energy Corps (Nov 2018–Mar 2019): Planning Project Manager

• Generated and organized financial planning data into deliverables presented to project managers, design teams, and implementation teams prior to project execution.

• Developed strategic plans for multiple multi-million-dollar projects that prevented scope creep and budget overages.

• Improved project execution timelines by creating acquisitions for expenditures, supplying order numbers, and tracking expenditures.

• Aided in altering project approach techniques through production and mapping of new processes. Delaware Nations, Inc. (February 2012–November 2018): Senior Project Manager

• Delivered support across multiple software applications designed for depot maintenance and inventory tracking. Managed all aspects of project execution, from initial conceptualization to completion. Compiled and presented monthly status updates, supported Quality Assurance (QA) and Quality Control (QC) efforts, and assisted in documentation of new contracts and Configuration Capability Maturity Model Integration (CMMI) efforts. Completed work of assigned Change Requests (CRs) for System Integration Testing (SIT) process efficiently and certified timely for implementation Go Live to production.

• Supervised and trained direct reports comprised of business analysts and project managers in proper standards of procedure.

Spearheaded development and designation of duties and expectations for job roles. Directed the successful completion of thirty-seven unique projects.

• Assisted with implementation of new Agile development methodologies, offering knowledge, instruction, and support to staff members.

Oklahoma Department of Human Services (OKDHS) (June 2002-February 2012): Senior Manager, Business Quality Unit (previous employment 1980-1996)

• Directed and trained QA/QC staff members in implementation of change management, process improvement, testing, and compliance. Managed procedure implementation for quality initiatives at OKDHS, systems testing, end user training, business process mapping, risk analysis, metrics development, and more.

• Spearheaded launch of the Business Quality Unit with success.

• Advanced and modernized quality management best practices, policies, and procedures.

• Educated staff by leading classes in Lean/Six Sigma methodologies, hired and trained staff to lead courses for DHS employees and executives state-wide.

• Utilized the Project Management Body of Knowledge (PMBOK®) disciplines to govern projects across multiple OKDHS offices and improve processes.

• Facilitated rapid improvement events and Joint Application Design (JAD) sessions for multiple concurrent projects.

• Implemented Lean/Six Sigma training to aid State agencies in automation and streamlining of manual processes. PROFESSIONAL HISTORY

Fortitude-Tetra Tech, (Federal Aviation Admin) Sr. Product Owner (2019- 2019) TekSystems, OGE, Planning Project Manager (2018-2019) Delaware Nations, Inc., Tinker Air Force Base Senior Project Manager (2012-2018) OKDHS Data Services Division, IT Manager, Business Quality Unit (2002-2012) Gerber Systems, Project Manager/Branch Manager (1996-2000) Fireant/XOR, Project Manager (2001-2002)

OKDHS University Hospitals and Clinics, Business Analyst/ Project Manager (1980-1996) EDUCATION/PROFESSIONAL DEVELOPMENT

Certified SAFe for Government 5.0 2020 ITIL Foundations Certification, 2010 Completed PMI Classes, 2013-2014 CMMI Coursework & Experience, 2010 Certified Scrum Product Owner (CSPO), 2013 Certified Business Analyst (CBA), 2009 Certified SCRUM Master (CSM) 2012 Certified Public Manager (CPM), 2006 Lean/Six Sigma Master Black Belt, 2012

Certified Business Analyst (CBA), 2009

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