It Support Specialist

Kendrah Martinez Brooklyn, NY ***** 347-***-****

linkedin.com/in/kendrahm **********@*****.***

DESKTOP SUPPORT TECH

I’m a recently certified IT support specialist with a passion for learning about the cloud and cybersecurity. I'm enthusiastic and knowledgeable in verifying device power, operability, and connecting your customer to the network. I'm eager to address technical issues and grow my technology skills within the office setting. TECHNICAL SKILLS

● Hardware: laptops, desktops, keyboards and mice, PC building

● Network: switches, troubleshooting, routers, WAN, LAN, packet tracing

● Software: Windows 10 and 11, Microsoft Office, Google Cloud, basic Linux and Power shell, Command Line Interface (CLI)

● GitHub repositories: https://github.com/kendrahs/ CORE SKILLS

Google Suite proficiency, typing speed (60+ WPM), file organization and document management, customer service and phone etiquette, scheduling and calendar management, mail management and communication EDUCATION and CERTIFICATIONS

CompTIA A+ Certification

Per Scholas, IT Support - Brooklyn, NY Graduated: 5/2024 Web Development, Year Up - Brooklyn, NY Completed: 2023 High School Diploma Graduated: 6/2023

George Westinghouse High School - Brooklyn NY

WORK EXPERIENCE

Social Media Management Contra 07/2025 - Present Remote

● Transform marketing team concepts into engaging, platform-specific content across Instagram, TikTok, and YouTube, posting 3x daily to maintain consistent brand visibility

● Provide strategic feedback on content ideas, advising on trends and formats likely to perform well based on audience behavior and platform algorithms

● Produce high-performing short-form videos that simplified complex AI features and showcased real-world benefits for job seekers and recruiters

Clicked IBM SkillsBuild Program 09/2024 - 10/2024 - Brooklyn, NY/ Remote

● Conducted incident response simulation, demonstrating knowledge in identifying, analyzing, and mitigating security threats in a company scenario

● Performed beginner security incident review, evaluating response effectiveness and developing actionable improvement strategies

● Obtained IBM SkillsBuild Badge: Incident Response and Review Mini Sprint

● Understanding ping information and IP scans

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