System Administrator Information Management

DINESH GORRIPATI

System Administrator *******************@*****.*** 937-***-**** Linkedin

SUMMARY

Computer Science Graduate Student and a skilled Laboratory Information Management System LIMS professional with experience in design, development, configuration, migration, and implementation at pharmaceutical and biotechnology clients,Skilled in LabWare LIMS, ELN, Crystal Reports, databases administration, integration technology, and software programming experience working on projects in a collaborative team environment and possess exceptional analytical, problem-solving, and troubleshooting abilities.

EDUCATION

WRIGHT STATE UNIVERSITY, (Dayton, OHIO) Jan2023-Dec2024 Master’s in computer science 3.7/4.0 GPA

SATHYABAMA UNIVERSITY, (CHENNAI, INDIA) July2016- July2020 Bachelors in Electronics and Communication Engineering 7.72/10 GPA TECHNICAL SKILLS

● Technologies: LIMS Basic, SQL, VB.NET

● Languages: Python, C, SQL, PL/SQL

● Computer system Validation Experience

● LIMS Master data Configuration

● Tools: Labware LIMS, ELN, Empower, Crystal Reports, SQL Developer, Service Now, JIRA, myCIMS, Track Wise.

EXPERIENCE

HCL TECHNOLOGIES Nov2020- Dec2022

Software Engineer

● Worked as a Laboratory Information Management System(LIMS) System Administrator for a biotechnology company (US Based), Where Responsibilities include development and enhancement of various modules available in LIMS.

● Designing and modifying reports, implementing normal, standard and major changes following client’s change management tools, etc. Supporting the corresponding Outsource to integrate their systems and optimize their business.

PROFESSIONAL PROFILE

● 2 years of overall IT experience in Pharmaceutical domain.

● Extensive and proven working experience in supporting Laboratory Information Management System (LIMS TD V6), Laboratory Execution System (LES V7), ELN and Empower.

● Provide efficient support with client centric approach thereby ensuring business continuity & excellence.

● Involved with configuration, maintenance, administration activities which involves handling Development, Validation and Production Environments.

PROJECT DETAILS

Project Description:

Client: Biogen (Biotechnology company) CAMBRIDGE, USA Biogen is a rapidly growing global specialty biotechnology company. It supports several applications that HCL undertakes. Being a system analyst, I was actively involved in maintaining, customizing, enhancing various modules and functionalities in lab systems like LabWare LIMS, ELN and Empower etc., Responsibilities

● Extensive experience in LIMS administration and experience with defining, documenting, and revising LIMS requirements and specification builds and working on Batch test templates, project templates, sample login templates, standard and reagent manager, Instrument configuration and Lot management, etc.,

● Implemented normal, standard, and major changes following Biogen’s change management tools and procedures.

● Extensive knowledge in using the tools like JIRA, VSM, Lab Notebooks and had exposure to VB.NET, PL/SQL, LIMS Basic etc.,

● Responsible for the configuration of basic and advanced LabWare objects (builds) such as specifications, analyses, calculations on full builds analyses in LIMS.

● Labware LIMS v6 & v7 Prod, Dev and Val support.

● Monitoring of Development, Validation, Production Application Servers and Databases.

● Working on Change Requests, Service Requests & Incidents for Labware LIMS.

● Handling static data-related changes, operational activities, and Standard changes.

● Working on user access-related tickets, printer issues, Analysis/Product/Location/Instruments/Batch Tests Template/SampleTemplate/Product/stabilitylinks/Lists/Standards/ManufacturingEquipment/Locations/

● Sampling point /build requests.

● Providing training about the system to business users.

● Manage or assist in necessary change control/regulatory IT documentation (living documents, SOP’s, Work instructions,

● KB articles, etc.) required to demonstrate appropriate compliance.

● Extended support to system owners by participating in discretionary effort, as part of which worked on projects like developing crystal reports using crystal, LIMS basic.

● Ensure incidents are resolved in a timely manner to limit business impact.

● Continued as a support analyst involved in maintaining, customizing, enhancing various modules and functionalities in lab systems like LabWare LIMS, ELN and Empower etc.,

● Other activities include supporting Biogen lab systems like background server monitoring, collaborating with other teams like citrix, server, windows, DBA, Storage, Account management teams etc.,

● Implementing normal, standard, and other changes following Biogen’s change management process and tools.

● Receiving the day-to-day issues from end users through the Service Now (SNOW) Ticketing System and analyzing the issues and moving towards the resolution.

● End user support handling incidents, calls, tasks, and requests using service now. Maintain SLA as per client standards.

● Other primary works include but not limited to monitoring the background servers, preparing knowledge base articles, implementing patches by working with system owners, adhering to SLAs, following documented processes and workflows for ticketing purposes, resolutions, communications, approvals etc.,

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