Business Development General Manager

**** ***** ** #***, ***** ISLE, FL, ***** • ******.*******@*****.*** • 954-***-****

KEVIN CLANCEY

Restaurant General Manager Multiple Unit Management

PROFESSIONAL SUMMARY

Restaurant General Manager and Multiple Unit Management with 17+ years of extensive experience in enhancing operational efficiency across multiple locations. Demonstrates expertise in customer service, cost reduction, and team leadership, driving significant improvements in service quality and operational gains. Passionate about fostering a culture of excellence and innovation, aiming to leverage skills in business development and quality control to achieve transformative results.

EMPLOYMENT HISTORY

DIRECTOR OF OPERATIONS 13 HOTELSJul 2016 - Apr 2025

Veteran Services USAHallandale Beach, Florida

Fostered partnerships with community organizations, enhancing service outreach and creating stronger support networks for veterans.

Maintained comprehensive records of operations, ensuring compliance with regulations and improving transparency in reporting.

Led a dedicated team, promoting a culture of collaboration and commitment to serving veterans effectively.

Cultivated a positive team culture, empowering staff to excel in their roles and enhancing overall service quality.

GENERAL MANAGERJun 2011 - Jun 2016

Martini Bar NightclubHallandale Beach, FL

Led team to boost customer satisfaction, increasing repeat visits and enhancing guest experience.

Streamlined inventory processes, achieving significant cost efficiencies and operational improvements.

Analyzed sales trends to drive marketing, boosting event bookings and growing revenue.

Created promotional events that attracted diverse clientele, enhancing brand visibility.

ASSISTANT GENERAL MANAGERFeb 2010 - May 2011

Shooters Waterfront & BootleggersFt. Lauderdale, FL

Optimize budgets through financial analysis, boosting profitability and informed decision-making.

Streamline communication for better project outcomes by fostering teamwork across departments.

Encourage open communication to improve morale and collaboration in a positive work environment.

GENERAL MANAGEROct 2008 - Jan 2010

Intracoastal Restaurant & NightclubFt. Lauderdale, FL

Oversaw daily operations, ensuring exceptional guest experiences and achieving consistent positive feedback.

Led team training sessions, fostering a culture of excellence and improving service efficiency across all departments.

Analyzed sales data to identify trends, enabling strategic menu adjustments that boosted profitability and customer satisfaction.

DIRECTOR OF OPERATIONS 12 LOCATIONS

Different Concepts – Sal’s Italian Ristorante Coconut Creek, FL

Oversee operations across 12 locations, enhancing productivity and efficiency.

Implemented cost-saving measures, achieving significant annual savings.

Led cross-functional teams, fostering collaboration and innovation.

Resolved logistical challenges, ensuring seamless operations.

Streamlined processes, resulting in measurable improvements in service delivery.

DIRECTOR OF OPERATIONS 3 LOCATIONS

Jalapeno’sN. Palm Beach, FL

Oversee operations across 3 locations, enhancing efficiency and achieving measurable improvements

Analyze metrics to identify growth opportunities, resulting in significant operational gains

Implement strategies to drive continuous improvement, fostering a culture of excellence

EDUCATION

BACHELOR OF SCIENCE IN HOSPITALITY, DIETETICS, TOURISM

University of New HavenWest Haven, CT

SKILLS

Team Leadership, Training, Business Development, Budget Management, Cost Reduction, Menu Development, Quality Control, Customer Service, P.O.S. Systems, Inventory Control, Service Excellence, Health Compliance, Conflict Management.

ADDITIONAL INFORMATION

RESTAURANT MANAGEMENT EXPERIENCE

• Oversaw operations at upwards of 12 locations in Florida for casual and fine dining establishments

• Directed all areas of restaurant for successful high-volume franchise operations

• Comprehensive knowledge of alcoholic beverages

• Organized staffing and directed recruitment, selection, training, and development of management personnel

• Implemented corporate policies and procedures

• Provided input into menu development and vendor sourcing

• Prepared budgets and analyzed opportunities for cost reductions

• Devised and implemented innovative marketing strategies

• Became Certified Trainer for Chili's, Olive Garden and Bennigan's

• Worked as Sous Chef at La Rotisserie Normandy

BUSINESS MANAGEMENT & SALES EXPERIENCE

• Provided leadership in business management and sales/marketing

• Instrumental in site locations for business enterprises

• Analyzed business conditions and market trends

• Redirected underproductive units through restaffing and retraining

• Implemented innovative sales strategies and promotional programs

• Prepared budgets and identified cost reduction opportunities

• Developed new quality customer service standards

HOBBIES

Professional Dog Trainer. Volunteer at Animal Shelters to help Dogs become more Adoptable

Contact this candidate