Technical Support Data Entry
Resume:
***.*******@*****.***
Dushore, PA 18614
Sara R. Hubert
Experience
July 2014- Present Self Employed
Stay at Home Mother
July 2003-June 2014 RCN Corporation Wilkes-Barre, PA Technical Support Representative (Residential and Business)
• Phone support for 400,000 customers - 35 calls per day on average.
• Performed troubleshooting and research for ISP and clients.
• Coordinated scheduling of technician house calls and escalations to Networking Operations Center when necessary.
May 2001- June 2003 RealPage, Inc Williston, VT
MicroHUD/RENT Product Support Representative/ Lead Technician
• Phone support for 3000 customers.
• Performed troubleshooting and research on a DOS-based program for the affordable housing industry.
• Served as a liaison between the product support department and development to solve advanced troubleshooting issues as well as repaired customer data in such instances.
• Trained new technicians as well as acted as a mentor to established MicroHUD/RENT technicians.
Feb 2001- May 2001 SoVer.Net Winooski, VT
Technical Support Representative
• Troubleshooting over the phone, research, and data entry for Internet service provider
1999-Feb 2001 Together Networks Burlington, VT
Technical Support Representative
• Performed troubleshooting, research, and data entry for Internet service id
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provider..
• Took orders for service and answered customer satisfaction questions as part of the Customer Support Department.
1997-1999 Pride Mobility Exeter, PA
Product Support Technician, Lift Chair Division
• Phone support for lift chair troubleshooting issues.
• Data entry regarding lift chair repair issues.
Education
• 1991-1995 Moravian College Bethlehem, PA
• Bachelor of Arts, Philosophy
• Who’s Who of American College Student, 1995
• Alpha Psi Omega, honorary theatre arts fraternity 1991-1995 Computer
Experience
Proficient with Windows and MacOs
Proficient with Photoshop
Proficient in CSS and XHTML in Web Design.
References Available upon request
Contact this candidate