Operations Manager Account

Gisela Anderson

Philadelphia, *****, 267-***-****, ***************@*******.***

EMPLOYMENT HISTORY

Nov 2022 — Present Senior Account Manager, Echo Data Develop and maintain strong, long-term relationships with key clients. Serve as primary point of contact for all account-related matters. Oversee the day-to-day management of assigned accounts. Ensure timely and successful delivery of our solutions according to client needs and objectives. Identify opportunities to grow business with existing clients as well as upsell and cross-sell additional products or services. Provide forecasts and track key account metrics, such as quarterly sales results and annual forecasts. Dec 2020 — Nov 2022 Senior Operations Manager, American Expediting Fostered positive work environment to encourage teamwork, innovation, and accountability. Devised best practices in operational management and continuously seek opportunities for improvement. Regulated budgets and resources to ensure operational activities are conducted within budgetary constraints. Optimized use of resources, including personnel, technology, and equipment. Jul 2016 — Dec 2020 Senior Operations Manager, XPO Logistics Contributed to development of long-term operational goals and plans. Stayed informed about industry trends and innovations to keep company competitive. Assured high levels of customer satisfaction by maintaining operational excellence. Addressed customer complaints and issues promptly and effectively. Collaborated with senior management to develop and execute operational strategies to align with business objectives. EDUCATION Bachelor of Science in Supply Chain & Operations Management, Western Governors University Salt Lake SKILLS Sales

Customer Account Management

Upselling Skills

Metrics

Forecasting Skills

Networking Skills

Innovation

Operations Management

Budgeting Skills

Professional Responsibility

Team Working

Customer Satisfaction

Business Planning

Operational Excellence

Strategic Thinking

Customer Relationship

Management

Negotiation of Contracts

Revenue Growth

Market Trends

Team Management

Data Analysis

Strategic Management

Trend Analysis

Enterprise Resource Planning

Logistics Operations

Supply Chain Management

Expediting

Business Process Improvement

Quality Management

Commercial Knowledge

LANGUAGES English Native speaker Spanish Highly proficient

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