Customer Service Experience
Resume:
SARAH POWELL
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Experienced and customer-focused hospitality professional with a strong background in guest services, cashiering, and customer satisfaction. Seeking to leverage over a decade of experience in high-volume retail and food service environments to contribute positively to customer experience and operations in a dynamic hospitality setting.
SKILLS
Customer Service & Hospitality
Point-of-Sale (POS) Systems
Communication & Interpersonal Skills
Problem Solving
Multitasking in High-Volume Environments
Food Handling & Safety
EMPLOYMENT EXPERIENCE
Jack’s Casino – Cleveland, OH 2024-2025
Hospitality Worker
Greet and assist casino guests in a courteous and professional manner.
Ensure guest satisfaction by resolving concerns quickly and efficiently.
Work collaboratively with team members to maintain a clean and welcoming environment.
Monitor guest needs and provide information about promotions and services.
Assist with food and beverage services as needed.
SHEETZ – Cleveland, OH 2022-2024
Cashier / Greeter
Welcomed customers and created a positive first impression.
Assisted customers with purchases and ensured a smooth checkout experience.
Maintained a clean and organized work environment.
Delivered high-quality customer service in a fast-paced setting.
The New Eastside Market – Cleveland, OH 2019-2021
Cashier / Greeter
Provided friendly and efficient checkout service to customers.
Bagged groceries and helped customers with their items.
Ensured customer satisfaction through consistent service and problem-solving.
Double D Meats – Cleveland, OH 2001-2002
Customer Service
Advised customers on meat selection based on their preferences and needs.
Handled phone orders and negotiated bulk pricing.
Supported front-line operations including assisting cashiers and promoting specials.
SARAH POWELL PAGE TWO
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Kocian’s Meats – Cleveland, OH 1998-2001
Customer Service
Ensured quality and safety of sliced meats and cheeses.
Provided recommendations and responded to customer inquiries.
Maintained a high level of customer satisfaction through attentive service.
Dave’s Super Market – Cleveland, OH 1992-1997
Customer Service/ Meat Counter
Delivered customized product recommendations based on customer preferences.
Handled and prepared customer orders for pickup.
VA Hospital – Cleveland, OH 3/1990- 12/1990
Receptionist
Scheduled appointments and organized patient records.
Greeted and assisted incoming patients.
Directed calls and visitors to appropriate departments.
EDUCATION and TRAINING
Cuyahoga Community College – Cleveland, OH General Educational Development (GED)
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