Project Management

Jazmine Anderson

Project Manager

260-***-**** ****************@*****.*** www.linkedin.com/in/jazminesanderson Royse City, TX

Strategic and compliance-driven Operations & Program Manager with 10+ years of experience overseeing risk, control, and compliance initiatives across finance, technology, and federal regulatory environments. Proven success managing complex programs, improving documentation standards, and aligning operations with state and federal regulations. Adept at collaborating with stakeholders to define and maintain internal controls, automate reporting, and implement governance strategies. Former Release Manager at Cisco Systems, leading Agile-driven change control processes and delivering projects with 80%+ on-time success rates. Regulatory background with the U.S. Department of Treasury, with extensive experience in compliance monitoring, data analysis, and control documentation. Certified PMP and Six Sigma Black Belt, currently pursuing a Master of Science in Finance and CompTIA Security+ certification.

AREAS OF EXPERTISE

Adaptability Operations Management Strategic Planning Change Management Customer Excellence Data Analytics Logistics Project Management Process Management Finance Analytics Problem Solving Reporting Stakeholder Management Business Process Mapping Retention Negotiation Cross-Functional Collaboration System Implementation SaaS Strategic Planning Organizational Leadership Presentation Facilitation Conflict Resolution Schedule Coordination Data Management Research Training Facilitation Interpersonal Skills Verbal & Written Communication

TECHNICAL SKILLS

Jira Smartsheet Tableau Excel Pivot Tables Salesforce Microsoft Office 365 Policy Management GRC Concepts Audit Readiness

PROFESSIONAL EXPERIENCE

Customer Service Agent 08/ 2024 - PRESENT

Department of Treasury Dallas, TX

Delivered accurate and timely assistance to an average of 80+ taxpayers daily, addressing inquiries related to tax returns, notices, and account discrepancies.

Utilized IRS databases (IDRS, AMS, etc.) to research and resolve complex account issues, ensuring compliance with federal regulations and internal procedures.

Maintained a 95%+ customer satisfaction rating by providing clear, empathetic communication and effectively de-escalating challenging interactions.

Interpreted and explained IRS policies, tax codes, and filing requirements to diverse populations, including non-native English speakers and first-time filers.

Collaborated with internal stakeholders to identify control gaps and align account resolution procedures with IRS compliance protocols.

Recognized for exceeding performance benchmarks in call resolution time, quality assurance scores, and call documentation accuracy.

Release Manager (Jr. Project Manager 04/ 2022 - 01/2024

Cisco Systems Remote, TX

Implemented Agile-aligned change control governance processes, minimizing project risk and ensuring compliance with internal policy and audit standards.

Achieved an 80%+ project completion rate by promoting Agile best practices, which improved system stability and elevated user satisfaction.

Utilized Jira and Smartsheet to track Agile projects, increasing visibility into sprint progress, resource usage, and team accountability.

Assisted in leading Agile release planning efforts, ensuring smooth coordination between development, QA, and operations for successful iterative deployments.

Collaborated with cross-functional stakeholders to define risk-based priorities and align deliverables with regulatory and security frameworks.

Conducted post-release retrospectives to analyze control performance and recommend improvements aligned with IT governance standards.

Tenet Health, Dallas, TX

Business Analyst

November 2021 – July 2022

Applied Agile methodologies to lead software update teams across five hospitals, ensuring iterative improvements and faster delivery cycles.

Analyzed workflows and collaborated with stakeholders to define business requirements aligned with compliance and audit-readiness objectives.

Acted as a liaison between business stakeholders and IT teams, bridging communication gaps and ensuring requirements were met within deadlines

Collaborated with cross-functional teams to implement automation solutions, reducing manual workloads and improving efficiency.

Implemented process improvements that supported policy adherence and improved documentation quality for internal reviews

Cornerstone Building Brands, Lewisville, TX

Customer Excellence Manager

March 2017 – February 2021

Led order processing and project strategy development, improving project delivery timelines by 13%.

Managed full project lifecycle, enhancing solution delivery and client satisfaction.

Led cross-functional teams to streamline customer support processes, reducing escalations by 30% and enhancing overall customer experience

Acted as the first point of contact for escalated concerns, resolving a high number of cases without managerial help.

Identified process gaps and recommended solutions that improved customer inquiry handling.

EDUCATION

Master of Science in Finance (In Progress)

University of Maryland, College Park, MD

Bachelor of Science in Business

University of Phoenix, AZ

Certified Operations Management (OP2)

Project Management Professional (PMP)

Certified Six Sigma Black Belt (CSSBB)

Certified Six Sigma Green Belt (CSSGB)

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