Qa Analyst Customer Service

Manogna Biruduraju

QA Analyst Test Strategy Process Improvement

Surrey, BC V3W 1P5 778-***-**** *******.**********@*****.***

linkedin.com/in/manogna-biruduraju

PROFILE SUMMARY

Results-driven QA Analyst with over 10 years of experience in software quality assurance across AgTech, and financial platforms. Proven ability to lead QA initiatives for complex applications, define and improve test processes, and guide teams through full SDLC testing in Agile environments. Skilled in test planning, API and integration testing, and CI/CD pipelines. Experienced in mentoring team members, reviewing test artifacts, and aligning QA efforts with business and technical goals. Passionate about continuous learning and optimizing testing strategies to deliver high-quality software products.

CORE COMPETENCIES

QA Strategy & Test Planning

Regression, UAT, Integration & System Testing

Test Frameworks (Selenium, Page Object Model)

Automation Opportunity Identification

API Testing (Postman), CI/CD Integration (Buildkite)

Cross-Browser Testing (BrowserStack, Xcode)

Data Validation (SQL, BigQuery)

Agile Methodologies Defect Triage Team Mentoring

Tools: JIRA, Zephyr, Xray, Confluence, Zendesk, QC, ALM

Languages: Java, HTML, XML, CSS

PROFESSIONAL EXPERIENCE

Senior QA Analyst Feb 2022 – Apr 2025

SemiosBio Technologies – Vancouver, BC

Developed and led comprehensive test strategies for web, mobile, and IoT platforms, supporting complex agricultural analytics solutions.

Conducted Build Verification, Integration, and System Testing across sensor-driven environments.

Identified opportunities for test automation and enhanced reusable Selenium-based frameworks.

Integrated QA automation into CI/CD workflows using Buildkite, streamlining regression cycles.

Mentored junior QA team members and reviewed test cases for consistency and completeness.

Facilitated test planning and execution for third-party integrations (John Deere, Wiseconn, CNH).

Documented and communicated test results, collaborating closely with developers and product owners.

Used predictive QA techniques to improve coverage and reduce defects by 20%.

Regularly participated in sprint planning, retrospectives, and test estimation discussions.

Quality Assurance Analyst 2021 – 2022

Sutherland Global Services – Vancouver, BC

Defined test strategies and executed functional, regression, and UAT testing for web applications.

Automated regression suites, reducing manual cycles and enhancing coverage.

Prepared detailed QA metrics and progress reports for stakeholders.

Supported multiple concurrent projects, adjusting testing scope based on shifting priorities.

QA Analyst – Banking & Financial Systems 2012 – 2014

Bank of America – Hyderabad, India

Led test execution for core banking modules covering loans and underwriting workflows.

Performed black-box, database, and integration testing to ensure accurate data flow.

Coordinated with cross-functional teams to resolve defects and improve stability.

Provided guidance to junior testers and contributed to process documentation.

Test Engineer 2006 – 2012

Semanticspace Technologies – Hyderabad, India

Delivered test planning and execution across web-based applications in various domains.

Developed and maintained test cases, defect logs, and QA documentation.

Participated in Agile ceremonies and demos, aligning QA with stakeholder expectations.

PROJECT HIGHLIGHTS

Predictive QA Implementation – Identified risk-prone areas using defect trends, decreasing production issues.

IoT Sensor Testing – Led validation efforts for LoRaWAN-based sensor integrations in real-time farming systems.

EDUCATION & CERTIFICATIONS

Master of Computer Applications, Sri Krishnadevaraya University

Bachelor of Commerce, Sri Sathya Sai Institute of Higher Learning

Microsoft Certified: SQL Server 2012

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