Continuous Improvement Quality Management
Resume:
MAIKEL QUINTANA
Wellington, FL 33414
Cell: 561-***-****
E-Mail Address: ****************@*****.***
PROFESSIONAL SUMMARY
A driven, persevering, systematic, focused, and highly analytical professional with over seven years’ experience in strategic management, process design, and organizational structures. Possess team leadership skills with the ability to coordinate multiple tasks simultaneously, as well as create positive group synergy in achieving collective goals. Proven organizational skills, information management for business decision making, time management, and problem/conflict resolution with subordinate Specialists and Clients. Demonstrated ability to exceed quality and productivity standards. Reliable and committed employee with effective verbal, written, and people skills. Known for being an industrious worker with a great attitude and excellent work ethic. SKILLS
• Process Analysis
• Teamwork and Collaboration
• Continuous Improvement
• Decision-Making
• Customer Relations
• Conflict resolution
• Training and development
• Organizational skills
• Strategic planning
• Performance monitoring
EXPERIENCE
Suntrust Installation Services Inc Wellington, West Palm Beach October 2024 Window Installation Assistant
• Respond to customer concerns.
• Assess existing windows and take accurate measurements.
• Remove old windows and install new windows.
• Adjust windows frames.
• Secure windows in place.
• Make plasterwork repairs.
• Provide materials or tools and clean work area and equipment.
• Troubleshoot unforeseen problems.
• Complete installation projects in a professional and timely manner. Consolidated Burger B, LLC Lake Worth, West Palm Beach July 2024 - July 2024
Shift Manager (Training but building closed after inspection)
• Serve customers at checkout, in the dining room, and in delivery.
• Prepare food.
• Replenish merchandise.
• Clean the premises.
MAIKEL QUINTANA 561-***-****
• Open and close the cash registers.
• Supervise the work team.
• Ensure that quality and service standards are met.
• Resolve operational problems.
• Control cash.
• Check the expiration date of products.
• Meet daily sales targets.
SEISA, Integral Security Services Company Havana, Cuba June 2022 - January 2024
Senior Management Systems Specialist
• Supervised, together with Managers, the overall design of Corporate Strategies’: (Vision, Mission, Values, SWOT Analysis, and Strategic Guidelines), which effectively led to a Balanced Scorecard (CMI), with respective Key Process Performance Indicators (KPIs), and consequently providing a foundation for the implementation, training, and auditing phases.
• Designed, planned, and controlled the execution of processes’ measurements as well as evaluating their effectiveness for the Quality Management System.
• Managed the schedule for internal audits relevant to the Quality Management System.
• Executed internal audits to the Quality Management System in Branches and Subordinate Departments having a National Level implication.
• Controlled the closure of non-conformities as per Quality Management System’s audits.
• Supervised Processes’ Reengineering workshops to promote a culture of continuous improvement.
• Participated in the development, organization, and execution of the Quality Policy Manual, and supervising its compliance at all levels.
• Prepared the necessary documentation to request the Certification Audit from the National Standards Office.
• Participated in activities and analyses related to organizational development in the Corporation, and HOW its Policies and Organizational Structure design impacted the managers’ Functions and Attributions Definition.
RADIOCUBA, Radiocommunication and Broadcasting Company of Cuba Havana, Cuba
April 2021 - May 2022
Senior Human Resources Specialist
• Developed procedures related to the processes for the Labor Relations area.
• Supervised the Labor Relations group work in the process of defining Labor Skills.
• Guaranteed the preparation and updating of the labor file and the hiring process.
• Oversaw the preparation of the Salary Pre-payroll, controlling the indicators involved in the Payment of Salaries.
• Ensured the completion and updating of the salary cards from the reports generated by the computerized payment system.
• Guaranteed the statistical reports of human resources management at the national level.
• Participated in the creation and operation of the Labor Justice Committees. MAIKEL QUINTANA 561-***-****
• Audited branches or subordinate departments to verify the application of current legislation on labor and salary activity.
Copextel S.A Corporation Havana, Cuba January 2018 - July 2019 Senior Strategic Management Specialist
• Supervised the Strategic Planning Group, ensuring the achievement of expected results based on technical and organizational decisions and control of tasks.
• Supervised, together with Managers, the overall design of Corporate Strategies’: (Vision, Mission, Values, SWOT Analysis, and Strategic Guidelines), which therefore lead to a Balanced Scorecard (CMI) with Key Process Performance Indicators (KPIs), as well as providing training and auditing during the implementation phase.
• Supervised the Audit Groups implementation and maintenance of the Quality Management System in accordance with ISO 9001 Standards.
• Supervised Process Reengineering workshops to promote a culture of continuous improvement.
• Participated in activities and analyses related to organizational development in the Corporation, and HOW its Policies and Organizational Structure design impacted the managers’ Functions and Attributions Definition.
Copextel S.A Corporation Havana, Cuba June 2015 - December 2017 Quality Management Specialist
• Participated in the design of the Corporate Strategic Planning process, training branch or department managers during its implementation.
• Participated in the design and implementation of the Quality Management System according to ISO 9001 standards, supervising the results in their branches or departments.
• Participated in the design, development and management of the processes, training branch or department managers during its implementation and continuous improvement.
• Participated in the preparation of the Corporate Process Map, process procedure manuals and their control systems through KPIs.
University of Informatic Sciences Havana, Cuba September 2005 - May 2015 Instructor Professor/Assistant Professor
• Instructed eight (8) different subjects in the Mathematics Discipline to Undergraduate students from the discipline of Informatic Engineering Sciences.
• Prepared exam proposals, conferences and practical classes.
• Supervised the work of mathematics professor team.
• Participated in the design of the Probabilities and Statistics Course Program in the online modality.
• Participated as a member of Thesis Committees for the completion of Undergraduate Studies.
• Participated in the VI International Scientific Convention of the University of Matanzas
(CIUM 2013).
MAIKEL QUINTANA 561-***-****
EDUCATION
Bachelor of Industrial Engineering Management (2005) Technological University of Havana "José Antonio Echeverría" Havana, Cuba
Certificate of Instructor Professor (2008)
Certificate of Assistant Professor (2013)
University of Informatic Sciences
Havana, Cuba
LANGUAGE
Native Spanish
Conversational English
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