Customer Service Data Management

AHMAD NAHHAS

● * Oxford Dr., Apt #* Latham, NY **110 518-***-**** Email:

***********@***.***

PROFESSIONAL SUMMARY

Experienced and detail-oriented Provider Data Management Specialist with over a decade of expertise in healthcare credentialing, customer service, and administrative support. Proven track record in managing provider databases, improving operational workflows, and ensuring compliance with healthcare regulations. Strong interpersonal, technical, and organizational skills with a background in engineering and leadership in sales environments.

CORE COMPETENCIES

- Provider Credentialing & Enrollment

- Data Management & System Updates

- Customer Service Excellence

- Software Proficiency: Cactus, Facets, Macess, QuickBooks, MS Office

- Staff Training & Supervision

- Bilingual: Fluent in Arabic and English

PROFESSIONAL EXPERIENCE

MVP Health Care Corporation – Schenectady, NY

Provider Data Management Specialist Sep 2019 – Present

- Register healthcare providers and maintain accurate records using Cactus, Facets, and Macess systems.

- Collaborate with the credentialing department to input and verify provider information.

- Perform regular updates in the online demographic system to reflect provider status changes.

Credentialing Assistant 2010 – 2019

- Conducted background checks and application reviews for new provider candidates.

- Ensured compliance with healthcare regulations and internal quality standards.

- Supported the processing and verification of provider credentials and documentation. Rent-A-Center – Albany, NY

Customer Service Representative 2009 – 2010

- Delivered excellent customer support and assisted with product selection and rental processes.

- Resolved customer complaints and maintained high levels of client satisfaction. Touch of Santa Fe – Gallup, NM

Sales and Customer Service Manager 1995 – 2007

- Managed sales operations for a national distributor of handcrafted Native American jewelry.

- Negotiated multimillion-dollar contracts with retailers and distributors across the U.S.

- Supervised hiring, payroll, production, and accounts receivable.

- Led a high-performing sales team, driving significant revenue growth. EDUCATION

Bachelor of Science in Electrical Engineering – Aleppo University, Syria Oct 1992 Baccalaureate Degree – [Specify Institution if available] TECHNICAL SKILLS

- Applications: Cactus, Macess, Facets, QuickBooks, MS Word, MS Excel

- Languages: Arabic (Fluent), English (Fluent)

REFERENCES

Available upon request

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