Customer Service Administrative Assistant

PAULETTE SHELBY

Arlington, Texas 214-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Experienced professional with strong communication, customer service, administrative, and research skills. Proficient in handling legal documents, managing schedules, and providing support in a fast-paced environment.

KEY COMPETENCIES

●Notary ● Notarize Legal Documents

●Microsoft Office ● Multitasking

●Pro Doc ● Confidentiality

●Westlaw ● Organization Skills

●Professional Communication ● Phone Etiquette

●Proofreading ● Microsoft Office

●Criminal and business Law

EDUCATION

Peirce College, Philadelphia, PA

Bachelor of Science, Paralegal Studies June 2028

Arlington Career Institute, Grand Prairie, Texas

Administrative Assistant Degree July 2023

Arlington Career Institute, Grand Prairie, Texas

Paralegal Degree September 2022

RELATED EXPERIENCE

Law Office of Nekia Bryant, Grand Prairie, Texas September 2022 – August 2024 Paralegal

●Created files for new/ previous clients.

●Prepare Case Files for Attorney appearances in court.

●Answering phones/scheduling consultations

●Interview clients for intake of potential new clients ● Invoiced clients- Clio Management System.

●Mail out and pick up all incoming and outgoing mail for the office.

●Research laws rules and citations needed for various case information.

●Monitor all emails daily and respond promptly.

●Usage of Pro Doc and Westlaw to research. ● E-filing to all Proceeding Courts.

OTHER EXPERIENCE Transportation Operator

Dallas Area Rapid Transit, Dallas, Texas February 2013 – March 2021

●Operated Dart Owned vehicles on dedicated routes

●Operated two-way radio system by DART rules and regulations

● Assisted patrons and the public as needed on a daily basis.

●Operate mechanical lift to assist all disabled patrons.

●Provided customer service/ Assistance when required.

●Collected records/ bus fare under DART rules and regulations.

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