Contact Center Customer Relationship

Chinoye Gloria Jones

**** * ********* ** *

Milwaukee, Wisconsin 53228

Tel: 414-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

As a creative and resourceful person, who is always ready to work, with the aim of putting my best in an effective and diligent way that will bring about the furtherance and promotion of ideas, goals and objectives of any organization.

SKILLS

● Analytical Thinking, Communication, Financial Acumen, Problem Solving, Leadership,Multitasking, Customer Relationship Management, Teamwork WORKING EXPERIENCE

Remote Contact Center: WEALTH BUSINESS BANKING SERVICES (Senior Banker) U.S Bank

10/29/2018 till date

Responsibilities:

● Experience banking professional in Wealth Management, commercial Loans, certificates of deposits, Individual Retirement Accounts, Lines of Credit, military Cliente, with a demonstrated History of Excellent in Online Banking/software on Quicken/Quickbooks

● Offered guidance and coaching to my peers on Language/Ascent Barrier and group shadowing of new WBBS banks

● Proficient in de-escalate calls and Ensuring timely resolution of customer inquiries, achieving a high rate of first resolution

● Consistently met and exceeded goal metrics while delivering exceptional service and support to client in a remote work environment

June 25th Till 10th of October 2018 City National Bank Oak Creek WI

● Personal Banker: Responsibilities

● Assist customers daily opening of accounts and cross-sell related Products such as overdraft protection

● Help customers with tasks such as resolving account issues, putting in special account instructions, making wire transfers and handling stop payments

● Meet with manager to set and exceed sales goals for a diverse customer base

● Maintain professional appearance and behavior for customers at all times

● Advise customers on bank services for their needs (e.g loans and credit cards)

● Refer clients to inhouse financial experts, as needed

● Reach out to potential customers to generate new business

● Perform administrative duties (e.g entering data into banking software) LANGUAGES

ENGLISH

EDUCATION

2006 July Membership Of Nigeria Institute of Management (NIM) Jan 2000 – March 2005 Osun State Polytechnic, Iree, Osun State Nigeria

-- Higher National Diploma (HND),

Mixed High School, Kwale Delta State Nigeria

-- Senior Secondary Certificate Examination

General Certificate Examination (GCE) Nigeria

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