Property Manager Customer Service

DANELLE SPALDING

Detroit, MI ***** 313-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Leasing professional with a robust background in managing leasing operations and tenant interactions. Known for effective lease negotiation and contributing to high occupancy rates. Reliable team player who adapts to evolving industry demands, with strengths in communication and problem-solving.

Classes

Fair Housing Certificate

Housing Specialist Certificate

PHA Certificate

EXPERIENCE

Leasing Manager 03/2022 to Current

Beztak – Detroit, MI

Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.

Responded to over 30+ messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Collected, completed, and processed lease applications.

Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.

Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.

Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.

Cashier 06/2019 to Current

Kroger – Detroit, MI

Built relationships with customers to encourage repeat business.

Helped customers complete purchases, locate items, and join reward programs.

Assisted customers with returns, refunds and resolving transaction issues.

Mentored new employees on cashier duties and best practices, improving overall staff performance.

Property Manager 02/2019 to 03/2020

Elite Property Professionals – Ferndale, MI

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Property Manager 09/2015 to 02/2019

Southwest Solutions – Detroit, MI

Non-profit organization-Managed multiple properties (400 units) simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Verified income, assets, and expenses, and completed a file tracking sheet for each applicant.

Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Education

Bachelor of Science: Business Administration Expected in 07/2026

University of Phoenix - Phoenix, AZ

License Prep 04/2025

Real Estate One Academy - Southfield, MI

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