Customer Service Pharmacy Technician

OGBU GEORGE ORUADA

Atlanta, GA • *******@*****.*** • 646-***-****

PROFESSIONAL SUMMARY

Detail-oriented professionals with strong experience in documentation, compliance support, and cross-functional coordination within health and retail environments. Demonstrated ability to manage regulated processes, maintain accurate records, and support insurance and pharmacy operations with precision. Strong analytical skills backed by technical knowledge in system workflows and process optimization. Eager to contribute to CVS Health’s mission through product filing and compliance-focused role. CORE SKILLS

• Regulatory Documentation & Compliance

• Medicare Supplement & Health Insurance Familiarity

• Policy & Filing Process Coordination

• SERFF Exposure & State Correspondence Support

• Legal/Regulatory Research & Interpretation

• Independent Task Ownership & Cross-Team Collaboration

• Tools: Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Workfront

• Technical Foundation: Python, Java, C++

RELEVANT EXPERIENCE

Shift Supervisor – CVS Health

Atlanta, GA 2024 – 2025

• Led shift-level operations and ensured accurate documentation of prescription workflows, inventory activity, and compliance procedures.

• Supported pharmacy staff during audits and regulatory reviews by maintaining clear records and enforcing corporate standards.

• Served as liaison between store, pharmacy, and customer service teams to resolve discrepancies and improve internal documentation processes.

• Promoted accurate policy implementation and efficient communication during handovers and reporting cycles.

Pharmacy Technician – Walgreens

Atlanta, GA 2015 – 2024

• Ensured prescription accuracy and insurance compliance while maintaining secure documentation and filing systems.

• Supported insurance claim preparation and patient communication, providing clarity on policy terms and procedures.

• Maintained detailed inventory and dispensing records in alignment with pharmacy regulations and company policies.

• Collaborated with pharmacists and regulatory teams to support efficient daily operations and improve service accuracy.

Customer Service Representative – Walgreens

Queens Village, NY 2014 – 2015

• Managed customer account and insurance-related inquiries with a focus on documentation precision and policy adherence.

• Ensured compliance in transactional processes and inventory reconciliation, contributing to store audit readiness.

• Maintained internal filing systems and assisted during operational transitions and store-level reviews.

PROJECT EXPERIENCE

GitHub Repository Analyzer – “RepoInsight”

Capstone Project Georgia State University Fall 2024

• Created a web-based analytics tool offering visibility into team contributions and documentation activity, simulating aspects of policy tracking and compliance reporting.

• Built a React UI and backend authentication system to control access and support data integrity.

• Leveraged version control, API integrations, and Agile development methods to ensure maintainability and auditability.

EDUCATION

Georgia State University – Atlanta, GA

Bachelor of Science in Computer Science Expected Dec 2025 Relevant Coursework: Software Development, Data Structures, Compliance-Oriented Design Principles

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