Customer Service Systems Analyst
Resume:
Jared
Knight
*** ***** **, *** **, Saco ME *****
*********@*****.***
I am very hard working and passionate about any job I am performing. I am extremely reliable, trustworthy and flexible. I love to learn new things and feel I have a great balance of knowledge and common sense. I constantly strive to do the best job possible and make sure the job is done correctly the first time. I feel my work ethic, reliability, trustworthiness, knowledge and personality would make me a great fit for this position.
Skills
Microsoft Office Suite
Crystal Reports
Cognos
Microsoft Windows
ArcGIS
Cayenta Utilities
Microsoft SharePoint
Hansen
PI Processbook
Hach WIMS
SQL
Centralsquare EAM
Experience
2011 – 2012
Customer Service Coordinator/ Portland Water District, Portland, ME
Provided customer service to internal and external customers in a call center supporting approximately 60,000 service connections
Worked various reports to ensure accurate billing on a weekly basis
2012 – 2015
Water System Operator / Portland Water District
Direct support to all aspects of the water transmission/distribution system, as well as assisting at the Sebago Lake Water Treatment Facility
Operation, repair, installation of various assets within the distribution system
2015 – 2016
Utility Specialist / Portland Water District
Perform meter installation, repair and testing
Complete digsafe locates for buried infrastructure
Work on various programs including hydrant inspections, flow testing, meter testing and water main flushing
2016 – 2018
Scheduler/Coordinator – Operations / Portland Water District
Create daily schedule for 14 utility specialists
Create/coordinate weekly schedule for distribution crews
Serve on core team for current CIS/EAM software replacement project
Coordinate resources to respond to emergencies throughout the day
Assist in the implementation of new programs while maintaining and improving existing programs to meet the changing needs of the department
Assist supervisors with both immediate and long term work and resource plans
Assist with employee development and training
2018-2020
Business Systems Analyst / Portland Water District
Work as a core team member on the ABC Asset Management and billing replacement project
Analyze business needs and work to implement solutions
Work to solve problems related to current and future information systems
2020-2024
Sr. Business Systems Analyst / Portland Water District
Work as a core team member on the Cayenta/Lucity EAM billing and asset management project
Facilitate regular communication with key employees and implementation team in order to successfully meet project milestones
In depth knowledge and experience with SQL, Cognos, Crystal Reports, Sharepoint, Microsoft Office Suite
Work as the primary administrator for Cayenta supporting Customer Service and company wide requests and requirements
Jan 2024-Jun 2024
Solutions Analyst / Cayenta
Provide business analysis to gain an understanding of client needs
Assist in project planning
Work as a bridge between BI, R&D, and clients
Education
2001 – 2002
Aviation Science w/Flight Operations / Jacksonville University, FL
Transferred with 3.9 GPA
Acquired Private Pilot License with Instrument Rating
2003 – 2006
Geosciences / University of Southern Maine, ME
Graduated with BA in Geosciences
Licenses/Certificates
Maine Class IV Water Distribution License
Maine Class II Water Treatment License
Grade II Wastewater Collection System Certificate
Maine Class B CDL Drivers License
Private Pilot License w/Instrument Rating
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