High School Customer Support

Julian Morales

United States • ************@*****.*** • 1-201-***-**** • himalayas.app/@julianmorales

Professional summary

Accomplished relief manager with 8 years of experience in high-pressure, customer-facing environments, specializing in bilingual customer support, conflict resolution, and team leadership. Demonstrated success in managing diverse teams, delivering exceptional service, and streamlining operations at QuikTrip, Mavis Tires

& Brakes, and Chipotle Mexican Grill. Adept at providing empathetic support and clear communication, with a proven ability to handle urgent situations—well-prepared to contribute to Didi Hirsch’s mission as a 988 Chat & Text Counselor.

Education

RIDGEFIELD PARK JR SR HIGH SCHOOL

High school diploma - Present

Completed high school education at Ridgefield Park Jr Sr High School. Studied a comprehensive curriculum to prepare for future endeavors.

Experience

QUIKTRIP Georgia

Relief Manager Jan 2023 - Present

• Directed daily store operations, ensuring consistent customer satisfaction and adherence to company standards

• Trained and supervised staff of 10+, fostering a supportive and collaborative team environment

• Resolved customer concerns with empathy, achieving a 95% positive feedback rate

• Maintained accurate records and real-time documentation for inventory and incident reports

• Adapted quickly to changing priorities, meeting all deadlines in a fast-paced retail setting MAVIS TIRES & BRAKES Georgia

Head Mechanic Mar 2019 - Nov 2021

• Managed team of 20+ mechanics, promoting clear communication and teamwork to meet service goals

• Explained complex technical issues to customers, ensuring understanding and building trust

• Documented service details accurately, supporting transparency and accountability

• Handled high-pressure situations calmly, prioritizing safety and customer well-being

• Provided training and mentorship to new team members, enhancing overall team performance CHIPOTLE MEXICAN GRILL Georgia

Kitchen Manager Jan 2017 - May 2019

• Led 30-member kitchen team, ensuring compliance with health and safety standards

• Delivered clear instructions and support, fostering a positive and inclusive work culture

• Managed inventory and maintained detailed records to support operational efficiency

• Addressed staff and customer concerns promptly, maintaining a safe and welcoming environment

• Adapted to evolving procedures, supporting continuous improvement and team learning Skills

Technical: Customer Service, Bilingualism, Tire Service, Brake Repair, Auto Mechanical Experience, Customer Support, Alignment Testing, Automotive Repair, Suspension, Gmail, Oil Changes, Communication Skills, Problem Solving, Care Management, Care Plan Development, Customer Relationship Management, Customer Engagement, Customer Support, Customer Experience, Customer Satisfaction, Customer Success, Customer Service

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