Security Officer Customer Service

Phyllis L. Costa *******@*******.*** 408-***-****

San Jose, CA 95123

PROFESSIONAL SUMMARY

• Analytical problem solver: show challenges, research issues, develop and implement

• Work well independently and as a team member to achieve the organization's objectives.

• Efficient time manager; successfully multi-task in a dynamic environment with shifting priorities.

• Prepare and deliver effective presentations, high quality documents and reports.

• Proficient with computers using Windows/ MS Office: Word, Excel, Outlook, and PowerPoint.

• Dependable and Punctual • Read Prints • Forklift Operator California Driver’s License, Class C and M1 (Accident Free) California Department of insurance License for accidental and health or sickness life 05-01-2025 to 05-01-2027 EXPERIENCE:

Apple Inc:

Customer service, safety, and security officer: Apple Inc September 10, 2018 – Aug 15, 2024

Secure buildings escort, individuals unlocked doors. Security Officer: Allied Universal

January 15,2016- June 15, 2017

Security Officer: Lockheed Martin: May 2012 - January 15,2016 Escort non-clearance personnel into restricted Areas, Issue temporary worker V badge, Gate patrol Lockheed Top Secret Clearance with Polygraph.

ATM Technician: Loomis, Milpitas, CA Dec 2003- Oct 2010 Brinks Inc, San Jose, CA Oct 1995 – Dec 2003

Resolve; diagnose service and repair ATM Machines at over 30 locations daily. Accident-free driving record while working an armored truck. Manager: McDonald’s, San Jose, CA Nov 1989 – Oct 1994 Ensure quality; customer service; order delivery; Supervise 14 staff; keep inventory Assembler/ Digital Optics Inc. San Jose, CA 1985-1988 Assemble Electronic Routing Signage, coordinate subcontract, incoming material and finished items Military: US Army Reserve: Specialist 4: Nuclear Biological and Chemical (NBC) Jan 1980-Dec 1988 Education: West Valley Community College: Saratoga, CA Admin Justice 1980- 1984

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