O M Data Entry

C u s t o m e r S e r v i c e P r o f e s s i o n a l

A Z I A P U G H - T H O M A S

W O R K E X P E R I E N C E

PetSmart

December 2020 - September 2021

TRAININNG COORDINATOR

Develop individualized training curricula based on each dog’s behavioral needs and learning style

Maintain detailed records of all active training cases, including progress notes, goals, and outcomes

Provide monthly updates and training reports to the corporate office to ensure program alignment and performance tracking

Conduct client consultations to assess behavioral concerns, recommend appropriate training strategies, and educate owners on effective handling techniques Identify emerging or additional behavior issues and communicate clearly with pet owners to ensure appropriate follow-up

Maintain cleanliness and organization of all training areas to support safety, professionalism, and a positive training environment P R O F I L E

I am a detail-oriented and compassionate

professional with a strong background in animal

science and a passion for service. Holding a

Bachelor of Science in Animal Science with a minor in Psychology, I bring experience working in

private, commercial, and government-run animal

facilities. My strengths include effective

communication, accurate data entry, and a

commitment to client education and support. I

understand the importance of clear

communication, proper documentation, and

building trusting relationships—skills that are

essential in both animal care and client-facing

roles. I’m dedicated to delivering exceptional

service while supporting smooth operations,

compliance, and overall satisfaction.

A-Z Doggie Care

September 2021 - Present

CONTRACT DOG TRAINER

Conduct comprehensive initial consultations with pet owners to assess needs and develop customized training plans

Facilitate interactive, goal-driven training sessions (30–60 minutes) that address specific behavioral objectives and reinforce proper handling techniques Evaluate and document both pet behavior and owner participation, providing detailed progress reports to support continued at-home training Monitor ongoing development and adjust training approaches based on the pet’s responsiveness and the owner’s effectiveness Administer final training assessments to determine the success of the program and offer recommendations for continued behavioral improvement Provide guidance and support to ensure long-term retention of training outcomes and enhance the bond between pet and owner 972-***-****

Desoto, TX

*********@*****.***

C O N T A C T

S K I L L S

Professional Dog Trainer

Public Presentations

Office and Administrative duties

Problem-solving

Written/Oral Communication

Dog Grooming

Microsoft Office

V O L U N T E E R W O R K

Animal Hospital on Olive

Pine Bluff, AR

Tri-City Animal Shelter

Cedar Hill, TX

E D U C A T I O N

University

2015 - 2020

B.S. in Animal Science

University of Arkansas at Pine Bluff

Minor in Psychology

R E F E R E N C E S

*Available upon request*

Provide excellent customer service to prospective pet adopters by assisting in animal selection and completing adoption paperwork, and educate new pet owners on follow-up care, including veterinary examinations, vaccinations, and spay/neuter services.

Maintain and update waitlists for specific pet types, Review and update shelter records to help reunite lost pets with their owners, and maintain accurate and timely records of stray and surrendered animals

Clean and disinfect animal enclosures, shelter facilities, and surgical/laboratory equipment

Provide daily animal care including feeding, watering, grooming, and administering medications/treatments as instructed, perform animal handling procedures, and monitor animals for signs of illness or injury and report or treat under direction

ANIMAL CARE ATTENDANT

Lancaster Animal Shelter

November2024- May 2025

Contact this candidate