Customer Service Representative

ROSANA GARCIA

*** * **** ** *******, Tx *****

C: 956-***-****- garciar6018 @gmail.com

PROFESSIONAL PREVIEW

Over 20 years of experience as a Licensed General Lines & Life Insurance, LSA. Regarded as dependable and independent worker. Knowledgeable in various computer applications. People-oriented with excellent Customer Service Skills. Fully Bilingual. Fluent in the English and Spanish. Proficient in a variety of computer applications, particularly Windows. Pride in getting work done accurately and timely. Ability to work in a team environment to achieve mutually agreed upon goals. SKILL

● Auto & Fire

● Life & Health

● Commercial

● Banking

● Marketing

● Maintained ESP Office

● Sales Representative

● Obtained Underwriting

● Claims Procedures

● Customer Retention

● Problem Solving

SELECTED HIGHLIGHTS

Customized insurance programs to suit individual customers. Often covering a variety of risks.

Sold various types of insurance policies to individuals and businesses on behalf of insurance companies, including automobile, property, life and commercial.

Assist in underwriting to attract and retain customers.

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Establish customer relationships and follow up with customers, as needed.

Work with the agent to establish and meet marketing goals.

Maintain a strong work ethic with a total commitment to success each and every day.

Licensed Property & Casualty, Life & Health & Grandfathered

Assist in training new employees.

Responsible for the day to day operations of an insurance office.

Skillful at managing others and meeting potential customers.

Multi-lining products to allow higher discounts for lower rates. EXPERIENCE

Allstate Insurance Ramirez-Meda Mission, Tx September 2020 to Current Customer Service Representative

Tommie Killion Kingsville,Tx March 2020 to June 2020 Care Giver

State Farm Insurance Frank Hernandez Agent – Palm View, Texas October 2017 to October 2018 Sales/Customer Service Representative

State Farm Insurance, Holding Code Office – McAllen, Texas September 2002 to September 2017 Licensed Staff, LSA

EDUCATION

South Texas College-Basics - McAllen, Texas

San Antonio School of Medical & Dental-CNA-McAllen, Texas School of Natural Therapy-Reflexology-McAllen, Texas

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