Customer Service Quality Control

Skills

Leadership

Communication

Customer Service

Problem Solving

Organization

Budget Management

Resource Management

Time Management

Ability to work under pressure

Education

Associates in Occupational Studies and Visual Communications

Colorado Institute of Art – 1991

Experience

Hotel Polaris -Steward / Dishwasher – 2024-2025

Colorado Springs, CO

Maintain Cleanliness of kitchen, dish rooms, and pot rooms

Clean all dirty tableware, pots, pans, and utensils.

Check the dishwasher for use.

Troubleshoots and resolves equipment issues.

Assist in inventory of china, glassware, and silver.

Leads teammates in the daily workflow to maintain a safe working environment in alignment with set policy and procedure.

Conducts quality control inspections ensuring brand standards are maintained.

Provide chemicals and supplies for the station.

Remains flexible to working hours and job needs.

Report any malfunctions in the work area, including the dish machine.

Production Print Mail Specialist, Senior – 2018-2023

Progressive Liability – Colorado Springs, CO

Programs and monitors various machines according to work requests.

Operates printing, processing, and/or finishing equipment, including continuous and cut sheet printers and inserters.

Maintains workflow of equipment and jobs to include machine speed and efficiency.

Troubleshoots and resolves equipment issues.

Uses decision-making skills to make the call if a job needs to be re-printed due to error.

Leads teammates in the daily workflow to maintain a safe working environment in alignment with set policy and procedure.

Conducts quality control inspections ensuring brand standards are maintained.

Completes documentation during the work day for legal and postal requirements.

Remains flexible to working hours and job needs.

Temporary Contractor – 2016-2018 Temporary Contractor – 2016-2018

Volt Workforce – Colorado Springs

Worked as a temp to hire with Progressive.

Worked with secondary clients assisting in their employment needs.

Used various skills to complete tasks in electrical staging, metal deburring and packing and shipping needs.

Provided troubleshooting with equipment issues.

Complied with safety policies and procedures to maintain safe working environments.

Call Center Associative – 2016-2016

Alorica – Colorado Springs

Used active listening skills to identify customer needs.

Provided positive solutions and resolutions to help customers fully utilize available services.

Educated customers to troubleshoot problems with purchased products.

Seasonal Unload Associate - 2016

Lowe’s – Colorado Springs, CO

Received and unloaded freight.

Ensured quality of delivery against shipping manifest.

Sorted and distributed shipment by department.

Performed stocking duties as assigned.

Merchandiser – 2015-2015

Dr. Pepper Snapple Group – Colorado Springs, CO

Provided shelf and display merchandising to assigned locations.

Worked with Account and District managers to coordinate delivery and merchandising schedules.

Built relationships with store personnel, ensuring customer satisfaction.

Identified incremental sales opportunities for Account Managers to pursue.

Purchasing/Inventory Lead – 2005-2014

Sodexo – Memorial Health System – Colorado Springs, CO

Managed resources for the dietary department.

Maintained inventory and distribution through various departments.

Received, checked, and organized supplies.

Responsible for cleanliness and inspections of all storage areas.

Oversaw the management of crew members.

Reconciled invoices.

Maintained an $80,000 weekly budget.

Built and maintained relationships with suppliers.

Head Cook – 1993-2005

Memorial Health Systems – Colorado Springs, CO

Oversaw the production and preparation of patient and café meals.

Troubleshot problems as they arose, keeping the department moving according to schedule.

Lead day-to-day operation of the department to include scheduling, budgeting, and employee workflow.

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