IT Support Analyst
Resume:
RAFAEL
DINIZ
******.********@*****.***
Jacksonville, FL 32234
SUMMARY
In search of a company with an innovative and rewarding work environment. Seeking an opportunity that will challenge honed professional skills further while allowing for the contribution to the continued growth and success of the organization. SKILLS • Active Directory
• Problem-Solving and Troubleshooting
• Windows Server Administrator
• Remote Desktop
• Dell and HP equipment (High Skill Level)
• Hardware Knowledge
• Advanced Software Troubleshooting
• Network Infrastructure and Basics i.e:
(TCP/IP, DNS, DHCP, VPN)
• Analytical Thinking
• Virtualization (VMware and HyperV)
• Mobile Application Support
• Veeam Backup and Data Backup and
Recovery
• Office 365 Administration
• ServiceNow, Windows XP/7/10/11
• Cloud Computing (One Drive)
• Physically capable of lifting and carrying
up to 150 pounds.
• Microsoft Exchange, Office 365 and
OneDrive
• Malware and Virus Protection
• Mobile Device Management (Apple and
Android)
• Windows Server 2000/2003/2008/2012
• Switching and Domain Management
• Wireless Networking
• Hardware Upgrades and Maintenance
• Server Virtualization
• Patch Management
• Security Camera Systems
• Lotus Notes Client
• Portuguese (Fluent)
• English (Fluent)
• Spanish (Conversation)
• Experience with network cabling
installations.
• Experienced in working effectively in
various weather conditions.
EXPERIENCE IT MARKETING MANAGER 08/2018 to Present F11 Car Detailing, LLC - Boynton Beach, FL
• Marketing - Digitally
• Leading a renowned Team of Professional Technicians - Managing weekly schedules electronically
• Maintaining client vehicular technological systems / Troubleshooting / Rebooting of systems for optimal function
IT SUPPORT ANALYST 04/2010 to 07/2018
Honeywell Industria Automotiva LTDA - Montes Claros, Brazil
• General administration of active directory and Microsoft Exchange, Created, edited and maintained user accounts, mailboxes, mail contacts, and accessed permissions for over 400 users
• Diagnosed, troubleshot, and resolved desktop, hardware, and software-related issues (PCs, Laptops, Monitors, Printers, Peripherals, Headsets and Mobile Devices, VPN and Software Applications)
• Provided desktop support to approximately 200 users remotely and around 400 users onsite on ServiceNow system ticketing
• Provided Office 365 and OneDrive Training for all users remotely and onsite
• Implemented Migration Project (Windows Server 2008 to 2012, Windows 7 to Windows 10) and Office 360 for approximately 200 computers
• Installed and Repaired all Industrial Computers on site
• Provided Training Support to other sites to assist other teams
• Installed and Configured new laptops and desktops for new users
• Security Cameras Administrator
IT TELECOM ANALYST 04/2009 to 04/2010
British Telecom - Sao Paulo, Brazil
• Replaced various PC and laptop hardware, ie: Hard Drives, Memory, Network Adapters, Broadband air cards, Power Supply, Laptop screens, Fans ie: DELL and HP Brands
• Responsible for IT consulting, Helpdesk, Hardware, Software, and Client support for over 300 users
• Daily support calls consisted of assistance with Hardware, Network, Software for Remote Users
• Provided Users Training
• Mission-critical support for Windows XP/Office, Malware/Virus Protection, Mobile Phone (Apple and Android), Windows 2000, 2003, 2008 server environment including Exchange
• Resolved both internal and external customer support requests utilizing available remote access tools
• Implemented Switching Domain Project and Onsite Policy. IT SUPPORT ANALYST 11/2004 to 04/2009
Elster Water Metering - Montes Claros, Brazil
• Provided IT and Network Infrastructure support for 200+ users
• Windows Server and Desktop Troubleshooting
• Administrator (Windows NT and 2003 Server)
• Administered 50+ security cameras on Company Site
• Zebra Printers Repair
• Managed IT assets, performed Deployment, Configuration, and Technical Support for computers, printers, Cisco Routers Installation, including various models of Dell desktops and laptops, several models of HP laser printers, and multifunction printers
• Administered 200+ user accounts, Exchange mailboxes, and managed Security and Distribution
• Support and Maintenance in several Industrial Computers, using MS-DOS Operating System
• Managed migration project of Windows 2000 to Windows XP to all computers on-site
• Installed and configured user email accounts in Lotus Notes client and Sametime system.
PERSONAL
INFORMATION
REFERENCES
IT Support Analyst / Technician
Authorized to work in the United States (Green Card holder) Clean driving record with valid Florida Driver’s License. Lifestyle & Values: Committed to a healthy, smoke-free, and alcohol-free lifestyle. References available upon request.
Santo Agostinho College
Bachelor of Science in Information System - 06/2006 - 02/2011 CompTIA A+ (in progress)
EDUCATION AND
CERTIFICATES
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