Customer Service Flower Mound

GARY WHITEHEAD

Flower Mound TX. 940-***-****

************@*******.***

I am wanting to return to a more structured, exciting workplace, where I can use my wide ranging experience to resolve the customer’s problems, big or small.

EXPERIENCE

DECEMBER 2023 – MARCH 2024. FIDELITY INVESTMENTS

DECEMBER 2023-MARCH

I have completed a three month contract as a management consultant with the 5500 form testing and reporting team, while still working at Lowes. Long days for an old guy! I am actively looking forward to resuming my career journey.

APRIL 2019–NOW

SALES, Lowes

Retirement wasn’t for me. I decided to get back into the workforce on a limited basis I was initially at the Lewisville Lowes selling Appliances,

I transferred to the Flower Mound store to now provide my same outstanding customer service in the paint department.

AUGUST 2006 – JUNE 2017

BROKER GRADE 4, fidelity investments (national financial division)

During my long career at Fidelity Investments, I was a broker with “High Net Worth” clients and a telephone representative in various divisions during my time there including 401K processing the aforesaid high net worth transactions, followed by the Payroll services division where I was a team lead and Subject Matter Specialist, and finally within Tax Services helping clients keep their gains.

EDUCATION

SEPTEMBER 1973

BA HISTORY, Ravensbourne college, UK

I was always intrigued that it was assumed that people in these times did not have any significant technology when in fact they did, but it was not electricity based, but far more mechanical.

SKILLS

Lots of experience in communication with people at all levels, on the telephone and customer facing.

I communicate very well

I listen more than speak

Good at finding resolutions

AWARDS AND ACTIVITIES

While at Fidelity I was the Top Team Player 2nd quarter 2013 and graduated the company

Talent Acceleration Program 2012

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