Front Desk Customer Service

BLONDINA ODIVIN

Orlando Florida

*******@*****.*** 786-***-****

SKILLS

Language: Fluent in French, English, and Creole

Skills: Medical front office and processes include scheduling, medical record keeping filing, billing and coding practices

• Computer skills, reading & writing skills

PROFFESIONAL EXPERIENCE

Cambridge Hospital - Front Desk

March 2018 – September 2018

• Lock doors and gates of entrances and exits to secure buildings. See more occupations related to this task.

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. See more occupations related to this task.

• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. See more occupations related to this task.

• Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler. See more occupations related to this task.

• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when the switchboard is closed. See more occupations related to this task.

Teleperformance - Customer Service

February 2021 – July

2021

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. See more occupations related to this task.

• Obtain and examine all relevant information to assess validity of complaints and to determine probable causes, such as extreme weather conditions that could increase utility bills. See more occupations related to this task.

• Review insurance policy terms to determine whether a particular loss is covered by insurance. See more occupations related to this task.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. See more occupations related to this task.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. See more occupations related to this task. Odivin Hotel – Manager

• Interview, hire, train and terminate staff

• Monitor staff performance, making sure the hotel is running well and guests are happy

• Keeping track of the Hotel’s financials

• Coordinate front-office and back-office activities and resolve all problems

• Setting budgets and room rates, allocating funds, and approving expenditures for various departments

• Ensure company standards for housekeeping, décor and guest services are met

• Front desk management

Apple Store

March 2017 - December 2019

● customer service

● Comprehensive issue resolving

● Self -managed

● Completing multiple task and prioritize

● Technology skills

● Teamwork

● Fast spaced working

WELLS FARGO

January 2022 - March 2022

● keeping track of account

● Controlling accounts

● Customer service

● Desk management

● Incoming calls with customers

● Helping customers creating accounts

● Providing useful information to customers

● Helping customers keep track of money

● Front desk service

EMEX - Assistant manager

May 2021 - August 2022

● interview, hire, train staff

● Controlling in and out merchandise

● Sending needing information to other office

● Handling important files

● Front-desk service

● Creating account for customers

● Taking charged of customers merchandise

November 2022 -

MCO - AIRPORT

ABM

● Interacting with passengers

● Taking passengers to correct gate

● Customer service

● Helping customers with boarding passed

● Pre-boarding

● Taking passengers out the airplane to terminals

VOLUNTEER EXPERIENCE

YMCA

School volunteer

• Helped kids with their homework, study, creating activities `` MEDFORD HIGH SCHOOL – WRITTING PROGRAMS

School volunteer

• Help other students with their writing

MEDFORD HIGH SCHOOL – SUMMER SCHOOL PROGRAMS

• Class of 2019 Mentors

BANK OF AMERICA- INTERNSHIP

• Associate banker

• Assistance

EDUCATION

MEDFORD HIGH SCHOOL

• High School Diploma

VALENCIA COLLEGE

• Civil Engineering

MIAMI DADE COLLEGE – Nursing

Contact this candidate