Customer Service Representative
Resume:
PAUL HINES
Ferris, TX *****
**********@*******.***
Professional Summary
Personable and adaptable customer service professional with a record of exceeding client satisfaction goals. Skilled at active listening, clear communication and creative problem-solving to deliver tailored solutions. Initiative-taking and solution-oriented, with the ability to work independently or part of a team. Authorized to work in the US for any employer
Work Experience
Project Manager
William E. Horton Designs Inc.-Dallas, TX
September 2022 to Present
• Led cross-functional teams to deliver projects on time, enhancing client satisfaction.
• Motivated team members by encouraging open communication, creating a supportive environment that enhanced creativity and innovation.
• Functioned as primary liaison between construction teams and designer to ensure design integrity and adherence to agree upon budgets.
• Orchestrated project timelines and resource allocation, achieving timely project completions and strengthening client relationships.
• Streamlined project workflows to mitigate delays, achieving timely delivery and significantly boosting client satisfaction.
Security Officer
Allied Universal-Houston, TX
November 2020 to July 2022
• Provided security services to the Port of Houston Authority by ensuring compliance with port regulations, acting as a liaison with federal agencies, providing emergency response, and coordinating with other law enforcement agencies.
• Monitored security systems and conducted patrols, enhancing response times and ensuring a safer environment for all port stakeholders.
• Collaborated with federal agencies to ensure compliance with regulations, foster strong relationships, and maintain operational integrity.
• Maintained detailed incident reports and logs, ensuring accurate documentation for compliance and future reference.
• Coordinated with law enforcement and emergency services for effective incident management, ensuring rapid response and safeguarding personnel and assets. Fuel Treatment Operator Trainee
AmSpec-Houston, TX
December 2019 to March 2020
• Perform product treatments with additives at land base refining facilities and aboard ocean-going vessels.
• Accountable for proper identification, transportation, handling, and application of the additives used in each specific job.
• Operated fuel treatment systems to ensure compliance with safety standards, achieving consistent quality control and minimizing contamination risks.
• Collaborated closely with senior operators to streamline fuel sampling processes, foster teamwork, and improve response times.
• Identifying compliance issues and implementing corrective actions to uphold safety standards. Dock Master/Building Ambassador
ABM/PM Realty Group/Transwestern-The Woodlands, TX June 2012 to February 2019
• Maintained accurate records of dock operations and tenant interactions, ensuring compliance with safety regulations and operational standards.
• Oversaw dock operations, implementing safety protocols that enhanced compliance and reduced incident events.
• Implemented a tenant feedback system, leading to noticeable improvements in service delivery and tenant satisfaction.
• Demonstrated strong people skills by assisting tenants with inquiries and concerns, creating a welcoming environment.
• Fostered a collaborative environment among staff, leading to improved teamwork and enhanced service delivery for tenants.
Floater/Store MANAGER
ECLAT Inc. dba Busy Body Fitness/Fitness Unlimited-Houston, TX May 2007 to May 2012
• Oversaw daily store operations, driving consistent sales growth and enhancing customer experience through targeted merchandising strategies.
• Trained and mentored staff, fostering a motivated team environment that improved service quality and increased customer retention.
• Analyzed sales data to identify trends, leading to strategic promotions that significantly boosted quarterly revenue.
• Cultivated strong relationships with customers, providing personalized service that enhanced loyalty and satisfaction.
• Coordinated with the general manager, to launch community fitness events, driving engagement and enhancing brand visibility within the local market. Education
State of Texas License in Massage Therapy
Training Academy 4U-Ferris, TX
Diploma in General Studies
Penn Foster College-Remote
Texas Peace Officer Academy in Law Enforcement
Lone Star College System-Houston, TX
State of Texas License in Phlebotomy
Training Academy 4U-Ferris, TX
State of Texas Notary Public in Notary Public
Remote
June 2025 to June 2025
Skills
• Time Management
• Decision-Making
• Empathy
• Adaptability
• Effective Communication
• Relationship Building
• Conflict Resolution
• Leadership
Certifications and Licenses
Certified Phlebotomy Technician
Massage Therapy License
CPR Certification
CDL A
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