Business Office Data Entry

MICHELLE TINNES

TIOGA, ND ***** 701-***-**** *********@*******.***

Service-driven professional with 6 1/2-year background in Business Office. Personable and reliable desiring opportunity to use communication and billing in busy environment. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Scheduling and calendar management

Training and coaching

Office administration

Invoicing and billing

Multitasking Abilities

Self-Motivated

Data Entry

MSA, 07/2022 - Current

Western Cooperative Credit Union – Tioga, ND

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Educated customers on use of banking website and mobile apps. Processed customer transactions promptly, minimizing wait times. Answered telephone inquiries on checking and savings accounts. Identified sales opportunities and referred customers to branch partners in financial services. Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions. Executed wire transfers, stop payments and account transfers. Handled various accounting transactions.

Received loan and utility payments, sending funds to correct destinations. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Conducted regular proof work and followed up on chargebacks and deposit corrections. Business Office, 01/2016 - 06/2022

Tioga Medical Center

Applied HIPAA privacy and security regulations while handling patient information. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Processed patient payments and scanned identification and insurance cards. Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Took messages from patients and promptly relayed to appropriate staff. Answered multi-line phone system and directed callers to requested personnel and departments. Completed and submitted appeals for denied claims. Reviewed claims for coding accuracy.

Coordinated communications between patients, billing personnel and insurance carriers. Reviewed account information to confirm patient and insurance information is accurate and complete. Oversaw medical coding, charge entry, claims, and other day-to-day operations of billing department. Handled billing, waivers and claims for private and commercial clients. Used software system to manage provider schedules and keep calendar organized practice. Submitted and accurately processed insurance claims with related medical code verifications and assessments.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Informed patients of financial responsibilities prior to rendering services. Trained new staff on office procedures, insurance processes and medical terminology. Receptionist, 06/2013 - 05/2016

Ryan Motors

Answered and directed incoming calls using multi-line telephone system. Verified document authenticity to process license application. Proctored examinations for Vehicle licensing, monitoring security, collecting paperwork and checking answers against correct responses.

Assembled photographs with printed license information to produce completed documents. Filed completed paperwork to state for Vehicle License, Title, Plates, and Tabs. High School

Westby High School - Westby, MT

Williston High School - Williston, ND

EDUCATION

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