Technical Program Manager
Resume:
Renton, Wa 425-***-**** *************@*****.*** Portfolio: https://tinyurl.com/aprillordrakeportfolio
Summary
As a charismatic, tenacious and seasoned TPM, I drive organizational transformation at scale with diplomacy, humor and grace. I help teams evolve through strategic, creative and innovative Agile-based solutions. Seeking long-term employment at a reputable firm.
Experience
Co-founder / Chief Operations Officer - Nettica VPN Oct 2024 - Present
Develop and execute client engagement strategies, including early adopter program and launch activities, including a successful launch at DefCon (+35K downloads 2 mo)
Lead user experience & design, technical architecture and ensuring an intuitive and seamless interface across platforms (iOS, Android, Linux Ubuntu, Windows, MacOS)
Implement innovative strategies to drive revenue, boosting revenue 80% in 3 months
Financial planning and forecasting, budget management ($1M/yr)
Manage social media strategy, brand & engagement across all major SM platforms
Enterprise TPM / Chief of Staff – CTO - Edifecs Oct 2021 - Oct 2024
Operated as Chief of Staff to the CTO (300 globally based engineers for 36 Saas Apps)
Cross-functional leadership liaison Legal, Security, Compliance, Training, UX, Product
Vendor management for 160 contracts; yearly HITRUST reviews, POCs, Negotiations
Agile CI/CD transformation lead to GitLab Ultimate, IT On-Prem datacenters to AWS
Release KPI +50% efficiency; quarterly personnel training of 1K participants
Principal Technical Program Manager - Zillow Dec 2016 - Jan 2020
Product Operations Management, DevOps Management (KPI +20% efficiency).
Security, Compliance, Risk, Threat Analysis (NIST, PCI, SOC2 compliance)
Engineering liaison & manager of cross-functional teams IT, Security, Product (500 ppl)
Senior Technical Program Manager - Amazon May 2015 - Dec 2016
Managed large-scale globally distributed dev teams FinTech Platform (40 workstreams)
Agile manager 6 SCRUM teams, 100 engineers, 600 stakeholders KPI +20% efficiency
Senior Technical Program Manager - MCG Apr 2011 - Oct 2014
Transformation Waterfall to Agile (SAFe) DevOps CI/CD 150 devs & Product Managers
KPIs cycle-time +25%, customer support feedback satisfaction increased +50%.
Manager of Security, Compliance & Threat analysis (NIST, HIPAA, SOC2).
Lead Technical Program Manager - Microsoft Apr 1998 - 2004; * April 2010 - Apr 2011
Release Manager XBOX BI platform (DB warehousing, ETL, Data analytics) +25% KPI.
Developed KPI dashboards, cross-functional team management, executive reporting, customer joint development manager for 30 global fortune 500 customers
QA, Release, Feature, Lead PM on Big-Data, eCommerce, Serverless platforms
Windows Media Player, Site Server, SharePoint, Office Watson, XBOX
Education
Western Governors University - MBA, Information Technology
Exemplary
University of Washington - Bachelor’s, Chemistry
Majors: Chemistry (Honors) & Teaching Chemistry; Minors: Natural World Science & Math
Bellevue College - AA, Mathematics focus
President & Dean’s Lists all terms (3.9 GPA)
Core Competencies
Software Development
Dependency Management
Stakeholder Management
Cross-Functional Lead
Agile, SAFe, KanBan
AI/ML/NLP/LLM
Resource Management
Customer Management
Communications Mgmt
Roadmap Planning
Process Improvement
DevOps CI/CD Mgmt
Change Management
Operations Management
Vendor Management
SIT/UAT/Prod Release Mgmt
Benchmarking & KPI
Big Data Analytics
ETL Tooling
Release Management
Executive Communication
Budget Management
Security & Compliance
TQM - Kaizen
Project Evaluation
Risk Management
Systems Integration
IT Project Management
UX UE Product Design
PCI, NIST, ISO, SOC2
Honors, Awards, Certifications, Tooling
Microsoft’s Outstanding Achievement Award (Trustworthy Computing, Reliability).
Exemplary MBA – Information Technology focus.
Agile SAFe, SCRUM, KanBan (Master CSM & Product Owner) PMP Security, Risk, Threat & Vulnerability Mgmt. MCP Networking
SQL, NoSQL C# .NET, MCTS Dev Java, Python
AWS, OCI, GCP MacOS, Windows, Unix/Linux (Ubuntu, RedHat) iOS, Android
Atlassian (Jira, Confluence), GitLab Ultimate, GitHub
IAM, EntraID, Auth0, Okta, PingID, Duo, AD, Azure, SharePoint, Teams
Slack, Asana, Mural, Lucidchart, Monday.com, ServiceNow, Salesforce, NetSuite, FedRAMP
References
Name / Email
Title / LinkedIn Profile
Phone
Marcel Eni
Associate VP Engineering, Edifecs
Alexander Bobylov
Senior Director of Engineering, Edifecs
Ion Ungar
Director of Engineering, Edifecs
Doug Martin-Vegue
Sr. Infrastructure Manager
Yousef Qasem
Associate IT Director, Edifecs
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