Help Desk It

Anthony Freitas

************@*******.***

Skills

C/C#, Java, PL/SQL, OOP, Oracle, Linux/Unix OS, Eclipse/Netbeans IDE, Office365 Suite, Windows 7, 10, 11, Vista, Microsoft Visual Studio, .NET Framework, subversion

Key competencies

Leadership

Coaching and Mentoring

Application Design and Development

Planning and Scheduling

Test Planning and Execution

Implementation and Roll Out

Education

New Mexico State University 2007

Bachelor’s of Science in Computer Science & Supplementary Major in Mathematics

Experience

Tularosa Communications October 2023 – April 2024

IT Help Desk

Process and address any requests, issues, and questions from our coworkers, MSP, X-services, and telephone customers via telephone, email, or our portal ticketing system, assigning specific tickets to the correct personnel. With setting new workstations, followed stored KBs based on the customer's protocols/procedures as certain customers had specific/certain setup procedures. If proper approval, contacted the approver for either verbal confirmation before continuing request.

O365 Administration

Software Updates

Third Party Vendor Rmote Access

Workstation Setup & Configuration

iDocket January 2021 – May 2023

Lead Technical Support Agent October 2022-May 2023

IT Customer Support January 2021-October 2022

Provided IT support to our assigned/designated iDocket customers and troubleshot issues dealing with our iDocket software. Troubleshoot issues on the front end & back end by escalating these tickets as needed to necessary personnel or informing the software development team of issues affecting client’s workflow. Installing and setting up new clerk/deputy users’ computers parallel with our system (i.e., scanner/printers, remote/VPN connection, user profile creation)

Money Report Reconciliation

LogMeIn Remote Connection

User Account Creation & Password Reset

Backup and Recovery

RED HAWK GOLF CLUB October 2016 – August 2019

OUTDOOR SERVICES SUPERVISOR

Prep carts for regular play, tournaments, outings, or leagues, by making sure each cart has a scorecard and pencil, sand bottles are filled, ball washers are filled willed clean water and stocking ice chests with ice, tire pressure is between 15-18 psi, and all nuts & bolts are tight. Ensure beverage cart(s) is ready for the day's use by checking its tire pressure and oil levels. On a weekly basis, I would ensure the water levels of all battery powered carts are filled. I would assist and/or cover the pro shop when needed by radio in members playing for the day's play to expedite the check in process, answering phone calls, reserving tee times, checking in golfers for play, and radioing the starter/marshal about any issues with pace of play or emergencies.

CALCULEX INC. January 2014 – October 2015

JUNIOR SOFTWARE ENGINEER

Designed, developed and maintained our in-house Firmware Upgrade software application and PCM channel data validator software application. Updated, ran and maintained our main software application, Recorder Utility Suite (RUS), to support our numerous recorders’ capabilities while being IRIG-106-13 compliant. Setup installed and configured a fixed-length and variable-length Ethernet packet Emulator machines for our M6600 recorder.

NAWCWD March 2008 – July 2013

COMPUTER SCIENTIST

Developed, ran, and maintained Model and Simulation tests through IP multicasting across different domains and networks for various consumers. Setup and maintained numerous tests for our HWIL Field Tracking Units (FTUs) Line of Sight (LoS) capability. Updating, evaluating, and debugging numerous routines involved with the JASSM missile for the current software package used on the F/A-18 Hornet and Super Hornet. Initiated an Analysis of Alternatives (AoA) for IBAR to determine if being Information Assurance (IA) compliant could be less mundane by organizing all information pertaining to the software installed on their networks with the authoritative data source for DoN Information Technology (IT) applications and systems.

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