Personal Assistant Customer Service
Resume:
Ashley Garcia
Passaic, NJ *****
Email: ********.***@*****.*** Phone: 973-***-****
Professional Summary
Friendly and organized administrative professional with over 5 years of experience in customer-facing roles, including receptionist and personal assistant positions. Skilled in scheduling appointments over the phone, handling sensitive information, providing excellent customer service, and managing office operations.
Relevant Experience
Personal Assistant
NOC Automotive – Clifton, NJ
October 2021 – Present
- Answer incoming phone calls and direct them to the appropriate personnel
- Schedule client appointments and send calendar invites
- Manage office communications and maintain digital and paper filing systems
- Monitor and reorder office supplies as needed
- Welcome and assist visitors to the office
Receptionist
Blue Cross Dog and Cat Hospital – Paterson, NJ
August 2016 – October 2019
- Answered high volume of incoming calls to schedule and confirm appointments
- Collected and processed payments for services rendered and upcoming visits
- Maintained organized filing systems for patient records and lab results
- Prepared and sent out lab work; tracked results for follow-up
- Provided courteous and timely service to clients both in-person and over the phone
Site Manager (Pediatric Office)
Dr. Revathi Viswanathan M.D. – Passaic, NJ
June 2015 – October 2017
- Scheduled patient appointments and verified insurance coverage
- Answered phones and responded to patient inquiries
- Documented patient vitals and recorded vaccine information
- Maintained orderly medical records and supported front desk operations
Sandwich Artist / Manager
Blimpie – Passaic, NJ
August 2012 – September 2018
- Managed weekly staff schedules and product inventory
- Trained team members, including special needs interns, in customer interaction
- Delivered excellent customer service in a fast-paced environment
Office Decor Maintenance
Nielsen Elefante Nurseries Inc. – Lincoln Park, NJ
August 2018 – March 2020
- Maintained and decorated plants for office spaces in corporate and federal buildings
- Coordinated delivery schedules and client visits
Education
High School Diploma
Passaic High School – Passaic, NJ
Graduated: June 2012
Key Skills
Phone-based Appointment Scheduling
Customer Service & Communication
Microsoft Office (Word, Outlook)
Call Center & Front Desk Support
Billing & Payment Processing
Office Operations & Filing Systems
Patient/Client Relations
Time Management
Insurance Verification
Certifications
Valid New Jersey Driver’s License
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