Systems Engineer

US • *****************@*****.*** • +1-414-***-****

AKHIL RAVULA

Systems Engineer

PROFESSIONAL SUMMARY

IT professional with over 5 years of experience in system Engineer and infrastructure engineering across MSP and enterprise environments. Recently completed a Master’s in Computer Science and Information Systems, gaining additional hands-on knowledge in database administration, data analytics, scripting, cloud infrastructure, and security. Skilled in managing Windows Server, Active Directory, O365, Azure, VMware (ESXi, vCenter) and backup systems. Open to roles in Systems Engineering, Infrastructure Support, Cloud/DevOps, Database Administration, or Data Analytics. EMPLOYMENT HISTORY

SYSTEM ENGINEER Dec 2019 - Aug 2023

Virinchi Limited

• Administered Windows Server 2016/2019 environments including Active Directory, Group Policy, DNS/DHCP, and user access management.

• Maintained and supported VMware ESXi infrastructure, including VM provisioning, performance tuning, and snapshot management.

• Deployed Office 365 and Azure AD for hybrid identity management; implemented OneDrive rollouts and email migration.

• Designed and executed patch management and backup strategies using PowerShell and tools like Veeam/Acronis.

• Provided Tier 2/3 support for escalated issues related to servers, endpoints, VPN, printers, and software access.

• Performed root cause analysis and created SOPs for recurring technical incidents.

• Led server monitoring initiatives using log analysis and automation scripts to reduce downtime by 17%.

• Coordinated small-scale infrastructure upgrade projects (firewall replacement, file server migration).

• Documented infrastructure changes, ticket resolutions, and routine maintenance logs to meet compliance standards. IT SUPPORT ENGINEER Mar 2018 - May 2019

Wipro Technologies Ltd

• Provided remote desktop and basic server support in a Microsoft domain environment for enterprise clients.

• Created and managed AD users, groups, and distribution lists based on department and security needs.

• Handled workstation imaging, software installations, and hardware troubleshooting for 100+ devices.

• Supported Exchange mailboxes, network printers, and mapped drives for end users.

• Assisted with VPN configuration and firewall rules for secure remote access.

• Participated in patching, monthly maintenance windows, and backup rotation.

• Used ITSM tools (e.g., ServiceNow) for ticket tracking, escalation, and SLA compliance.

• Supported knowledge base documentation and helped train new support staff. EDUCATION

MASTERS OF SCIENCE, INFORMATION TECHNOLOGY AND MANAGEMENT Aug 2023 - May 2025 Concordia University-Wisconsin Mequon, WI

Coursework & Skills Gained:

BACHELOR'S DEGREE IN COMPUTER SCIENCE Jun 2013 - May 2017 CMR Institute of Technology Hyderabad

Database Administration – SQL Server, MySQL, Oracle fundamentals, indexing, backups, ER modeling Cloud Technologies – Azure, AWS (basics), Azure AD, cloud security and architecture Data Analytics & Visualization – Power BI, Excel, Tableau, Python (basic), data cleaning & reporting Systems & Network Security – Firewalls, access control, vulnerability scanning, MFA Software Engineering & Project Management – SDLC, Agile methodologies, system design Scripting & Automation – Shell scripting, CI/CD pipelines, PowerShell basics Capstone/Projects: Hybrid Active Directory setup, CI/CD lab simulation, Swift App Infrastructure SKILLS

Service Now, JIRA, GitHub, VMware ESXi, vCenter, Hyper-V, Azure Cloud (VMs, AD connect, MFA, Entra), Powershell, Shell Scripting, CI/CD Pipelines, LAN/WAN, VPN, Firewalls, MFA, Microsoft Defender, Endpoint Security, Project Management, Root Cause Analysis & RCA documentation, ITIL, SLA Management, Active Directory, DNS, DHCP, GPO, Azure AD, Azure VMs, Intune, Data access controls, Windows server 2016/2019, Microsoft 365 & One drive, Networking LAN WAN VPN firewalls, Patch Management and backup solutions, CI / CD shell scripting, Automation, Event viewer, custom Logs, SQL Server, My SQL, Oracle, Power BI, Tableau, Excel, Data Cleaning, Reporting and Dashboards, Windows server 2016/2019/2022. ADDITIONAL INFORMATION

SWIFT SAME-DAY DELIVERY APPLICATION PROJECT

Designed a multi-screen, interactive prototype for a same-day package delivery app using Axure RP, simulating real-world logistics workflows.

• Created wireframes and clickable interactions for key user actions: shipment creation, weight input, traveler selection, and confirmation.

• Applied UX design principles such as visibility of system status, user feedback, and error prevention to improve usability.

• Defined logical navigation between screens to simulate user experience from order entry to completion.

• Documented the user flow, screen states, and logic behind interactions to support future system development.

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