It Systems Project Management

Summary

Experienced Operations and IT Systems Management professional with over 30 years of expertise in digital transformation, project management, and operational efficiency. Proven track record of leading teams, optimizing resource allocation, and driving cost-effective solutions. Skilled in leveraging data-driven strategies to solve complex challenges and enhance productivity across various sectors, including property management and IT systems integration. A strategic thinker and effective leader committed to continuous improvement and delivering high-quality results. Experience

GE Appliances LaFayette, GA

Digital Technology Site Senior Manager, GE Appliances 09/2023 - 07/2024 Developed and implemented the overall site Digital Technology strategy Collaborated with centralized DT and site management to ensure alignment Represented DT on the Plant Manager's staff

Coordinated all DT activities within the plant

Planned and directed work to achieve high quality results Addressed complaints and solved problems effectively Led DT coordination to resolve issues for optimal outcomes Managed resources and funds effectively to ensure high-quality deliverables Led digital transformation initiatives to streamline processes and enhance operational efficiency across the organization Goodwin Southern Property Ringgold, GA

Operations Manager/Owner 02/2002 - 01/2023

Managed daily operations to achieve cost reductions, enhance productivity, and drive operational excellence Streamlined processes to improve resource allocation, customer satisfaction, and operational efficiency Led cross-functional teams to foster collaboration, drive operational excellence, and ensure seamless business continuity Implemented strategic initiatives resulting in measurable efficiency gains, improved timelines, and sustainable growth Conducted in-depth market analyses to identify trends, opportunities, and make strategic decisions for business growth Developed and executed long-term operational strategies aligned with company goals for sustainable growth and market leadership

Shaw Industries Dalton, GA

Management Systems Engineer 12/2002 - 01/2010

Implemented ServiceNow to enhance system efficiency and process automation Collaborated with IT management to maintain governance and streamline key management processes Redesigned inventory system to optimize Asset Management and improve resource allocation and tracking capabilities Trained and mentored team on core applications to foster skill development and knowledge sharing Utilized analytical tools for IT event detection to improve incident response effectiveness Partnered with IT business management to refine governance protocols and streamline key management processes for a secure and efficient IT environment.

Shaw Industries Dalton, GA

Senior IT Response Center Support 12/1992 - 12/2002 Ensured timely project completion and client satisfaction Provided expert guidance to improve internal processes Directed technical training to enhance team efficiency and knowledge Resolved service incidents promptly and effectively with 24/7 on-call support Collaborated with project team members and clients to creatively solve problems and innovate Provided technical direction and assistance to junior staff members Shaw Industries Dalton, GA

IT Support Specialist 08/1992 - 12/2002

Provided first level support for 22,000 clients in 90 locations in troubleshooting of computer systems, applications, printers and network connectivity

Tina Goodwin

+1-423-***-**** ************@*****.*** Ringgold, GA Capital Bank Fort Oglethorpe, GA

Data Processing Manager 10/1990 - 12/1992

Supervised Proof Department and Computer Room employees Coordinated purchase and implementation of new operating system software and hardware Skills

AIX Certified, Asset Management, Change Management, Commercial Construction, Computer Science, Construction Management, Customer Service, Documentation, Economics, Enterprise Resource Planning, Hardware, Information Technology, Inventory Control, ITIL, JCL, Leadership Development, Mentoring, Microsoft Windows, Problem Solving Skills, Process Improvement, Restoration, Root Cause Analysis, Scheduling, Servicenow, Software Implementation, Sql Server, Systems Engineering, Systems Management Engineer, Technical, Troubleshooting Education

Dalton State College Dalton, GA

Associate of Applied Computer Science 06/1995

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