Customer Service, data entry, accounts payable

Sherri Mackenzie

919-***-**** ******************@*****.*** Mechanicsville, VA 23111

SUMMARY

Detail oriented, resourceful, self-motivated and creative problem solver with over 25 years of experience in data management, sales support, customer service and software implementation execution.

EXPERIENCE

Senior Commercial Sales & Systems Coordinator, Hamilton Beach, July 2020-June 2025 Develop, implement and maintain new Epicor system (replacement for Lotus Notes), and Power BI (replacement for Cognos)

Address and resolve discrepancies, pricing issues, credit/debit issues and payment problems Work with Finance/Credit to create, implement and maintain customer database Assist product management team with existing pricing, create new pricing and build database for parts

Manage Co-op, accruals & marketing campaigns for commercial division Senior Sales Planning Coordinator, Hamilton Beach, September 2008-June 2020 Create training manuals for new system and host training sessions for colleagues Maintain and implement all commercial customer contracts Implement and revise pricing programs, rebates, and commissions Set up, maintain and revise customer data as needed Assist product managers and sales staff with reporting Point of contact for customer AR/AP needs

Programs/Marketing Specialist, Hamilton Beach, June 2004-September 2008 Liaison between Customer Operations, Marketing and Accounting Audit and maintain all buying group information; implement sales flyers and promotions Research and resolve all billing issues

Customer Service Lead, Hamilton Beach, February 2001-June 2004 Sales support for US Regional Representatives

Process orders for US Territories

Address all inquiries and complaints within 24 hours of receipt Prioritize daily tasks and keep detailed records of tasks performed Provide prompt response of PO receipt and tracking upon request EDUCATION AND TRAINING

Bachelor of arts

Media Arts, Literature, University of South Carolina, June 1997 Related coursework: Post -Grad studies in computer technology/operating systems/applications