Program/Project Manager

Russell Crossing

678-***-**** *************@*****.*** Newnan, GA

www.linkedin.com/in/russell-crossing-11924a15/details/experience/

Summary

As a seasoned Program Manager with over 15 years of experience, I specialize in driving strategic initiatives and delivering governance excellence at the program level. At BlueCross BlueShield of Tennessee, I manage complex programs by coordinating schedules, pricing, and technical performance, while negotiating contracts and ensuring adherence to master plans. My expertise in risk mitigation, program scorecard communication, and solution development empowers teams to overcome challenges and achieve program objectives.

Previously, I contributed to Change Healthcare as a Project Manager, leading cross-functional projects across the SDLC lifecycle, engaging executive stakeholders, and implementing robust risk mitigation strategies. My career reflects a commitment to fostering collaboration, aligning project goals with organizational objectives, and delivering impactful results. Proficient in software project management and program governance, I thrive on enabling teams to succeed in dynamic and fast-paced environments. Work Experience

Blue Cross Blue Shield of Tennessee/Humana Chattanooga, Tennessee, United States

Program/Project Manager Nov 2023 - Sept 2024

●Designed and executed operational plans that reduced delays by 15%, ensuring on-time project completion.

●Conducted requirement sessions for Workfront system optimization, boosting operational efficiency.

●Evaluated client SaaS tools and identified 10+ improvement strategies that elevated efficiency by 25%.

●Monitored and reported KPIs to track onboarding, identify bottlenecks, and align projects with security and business objectives.

●Managed Salesforce database enhancements, boosting data accuracy by 20%.

●Implemented agile practices for Workfront integration, accelerating team adoption by 30%.

Change Healthcare Nashville, Tennessee

Senior Project Manager May 2023 - Oct 2023

●Planned and managed 5+ initiatives concurrently, reducing delivery times by 20%.

●Defined scopes, deliverables, and milestones in collaboration with sponsors.

●Facilitated stakeholder relationships and cross-functional alignment to address critical project needs.

●Developed detailed project plans that reduced budget overruns by 15% and ensured high-quality deliverables.

●Led post-mortems that improved process efficiency by 10%.

●Leveraged SaaS solutions to streamline processes, achieving a 25% reduction in operational costs.

UPS Healthcare Alpharetta, GA

EPIC Project Manager Nov 2022 - Apr 2023

●Coordinated HELIX platform releases, cutting deployment time by 12%.

●Improved revenue cycle KPIs by reducing claim denial rates by 18%.

●Oversaw technical and business solutions by collaborating with stakeholders to drive process improvements.

●Identified project risks and mitigated 3 major delays, enhancing on-time delivery by 20%.

●Planned and monitored platform builds to meet budget, schedule, and quality standards.

●Utilized business intelligence insights to optimize revenue cycles, improving reimbursement speeds by 15%.

TechMahindra Newnan, GA

EPIC Project Manager Jan 2022 - Nov 2022

●Executed projects valued at $5M, reducing budget overruns by 10% using structured project management methodologies.

●Improved inter-department collaboration across 7+ divisions, reducing communication lags by 15%.

●Oversaw complete SDLC processes, delivering projects 18% faster than industry average.

●Directed multiple projects, ensuring alignment across executive and team levels.

●Implemented risk mitigation and planning strategies that increased deliverable quality by 20%.

TEKsystems (Pratt & Whitney) East Hartford, Connecticut

Cyber Security Project Manager Aug 2021 - Dec 2021

●Assessed cyber risks and financial impacts during acquisitions by analyzing target companies’ cybersecurity postures.

●Utilized RAID and RACI charts to enhance risk mitigation, reducing incidents by 30%.

●Implemented network and micro-segmentation strategies using IAM policies to mitigate lateral risks.

●Collaborated with cross-functional teams, reducing risk incidents by 25%.

●Compiled detailed reports that enabled 90% of issues to be resolved within a week by senior leaders.

SunTrust /Truist Atlanta, GA

Senior IT Project Manager – Security Jun 2020 - May 2021

Northeast Georgia Health Systems Gainesville, GA

Senior IT Project Manager Identity Access Manager (IAM) May 2018 - Jun 2020

Sterling Talent Solutions Marietta, GA, United States

Procurement Project Manager Aug 2017 - Feb 2018

SunTrust Atlanta, GA

Third Party Risk Program Manager Mar 2015 - Jun 2017

Aflac Columbus, GA

Project Manager II/Scrum Master Oct 2007 - Nov 2014

EarthLink Atlanta, GA

Senior Project Manager Mar 2006 - Oct 2007

Coca-Cola Enterprises Atlanta, GA

IT Senior Project Manager Aug 2001 - Dec 2005

Education

Boston University Boston, MA

Master of Science, Project Management

East Tennessee State University Johnson City, TN

Bachelor of Science, Computer and Information Sciences

Certifications

Scrum Master

Scrum Alliance

Product Owner

Scrum Alliance

SAFe 4 Agilist

Scaled Agile

Workfront Implementation Certification

Skills

Project Management & Methodologies: Agile, Scrum, Waterfall, PMP, MCPM

Systems Implementation & Business Intelligence: Systems Implementation, Business Intelligence, SaaS, ClickUp, Jira, Smartsheet, Asana

Technical Tools & Platforms: Salesforce, MS Project, Primavera, Azure, SQL, Office 365, SharePoint

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