Customer Service Support

Shania Garner

** ****** *****, ******, ** *****

**************@*****.*** 803-***-****

Professional Summary

Detail-oriented and tech-savvy professional with over 5 years of remote experience in customer support, healthcare documentation, and pharmacy systems. Proven ability to enter and manage large volumes of data with high accuracy, maintain confidentiality, and ensure HIPAA compliance. Eager to contribute to a team where precision, efficiency, and autonomy are valued.

Key Skills

- Data Entry & Database Management

- Typing Speed: 65+ WPM High Accuracy

- Microsoft Excel, Google Sheets, CRM Tools

- Remote Workflow & Time Management

- HIPAA Compliance & Confidentiality

- Electronic Records & Call Documentation

- Task Prioritization & Multitasking

- Customer Support Systems (Zendesk, Salesforce)

Professional Experience

Remote Healthcare Representative

VXI Global Solutions – Remote Jan 2024 – Jun 2024

- Entered and updated over 100 patient records daily with precision and confidentiality.

- Assisted with insurance claim documentation and medication refill tracking.

- Maintained data integrity in cloud-based systems under HIPAA compliance.

Remote Customer Service Representative

Ask Consulting – Remote Oct 2022 – Dec 2022

- Processed pharmacy refill data and maintained insurance records in digital systems.

- Logged all customer interactions with 100% data accuracy.

- Ensured up-to-date and accurate patient profile entries.

Remote Customer Service Representative

Alorica – Remote Jun 2021 – Aug 2022

- Handled high-volume call logs and CRM-based customer data entry.

- Audited and corrected billing details and transaction histories.

- Recognized for consistent speed and accuracy in data updates.

Remote Customer Service Representative

Concentrix – Remote Nov 2020 – Jun 2021

- Entered return and dispute data into client systems with precision.

- Generated reports and updated real-time logs during calls.

Barista

Scooter’s Coffee – Dalzell, SC Oct 2023 – Jan 2024

- Balanced registers and input daily sales summaries with accuracy.

- Maintained inventory logs and order records in a high-traffic environment.

Server/Cashier

Marble Slab Creamery – Sumter, SC Jun 2019 – Aug 2020

- Managed customer transactions and balanced POS system logs.

- Maintained accurate end-of-shift cash reports.

Education & Certifications

- Google Data Analytics Certificate (In Progress)

Merit America – Online Est. Completion: May 2025

- Bachelor’s in Health Sciences (In Progress)

Logan University – Phoenix, AZ Starting Aug 2024

- High School Diploma

Connections Academy – Columbia, SC May 2020

Languages

English (Native) French (Beginner)

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