Support Engineer Systems
Resume:
RICO GENEROSO GAVIOLA RAMOS
* ***** * ***** *****, Tandang Sora, Quezon City, Philippines 1116
Contact number - 006***********
***********@*****.***, ******************@*****.***, fb: ricogeneroso ramos, rico ramos PERSONAL DATA
Civil Status: Married Citizenship: Filipino
EDUCATIONAL BACKGROUND
Period School: DON BOSCO TECHNICAL COLLEGE, City of Mandaluyong, Philippines 1989 – 1996 Collegiate: B.S. in Electronics & Communications Engineering (B.S.E.C.E) 1985 – 1989 Secondary School
1978 – 1985 Grade School
OTHER SCHOOLING
1991 - 1993 Fort Bonifacio, City of Makati
Military Schooling: Reserve Officer’s Training Course – Air Force April – May 1992 Fort Bonifacio, City of Makati
Military Schooling: Summer Cadre Training
1987 – 1989 Don Bosco Technical College, City of Mandaluyong Vocational Course in Electronics
WORK EXPERIENCE
June 2011 – Feb 2024 - TECHNICAL SUPPORT ENGINEER (LEVEL 2) SeaChange - XOR-Media -Perform remote and call support/ connectivity and configuration (APAC, EMEA, US) for
(A Servers and Enterprise Storage OEM) diagnostics, patch upgrade, product escalation, root cause analysis with Engineering on storage systems for replacement
- Remote connectivity and tools for Engineering diagnostics (Cisco VPN/Anyconnect, RDP, Teamviewer, Filezilla)
- Implementation of Enterprise-grade & proprietary technologies–EXD(proprietary), RAID5,6,ISCSI, Samba, Infiniband, Linux and Windows Enterprise Operating Systems
- First and second-level support for system faults for immediate system and content recovery
- Product support and technical integration of Third-party vendors and workflows with current storage infrastructure
- Ticket track/ Escalation software proficiency (Atlassian–Jira, Salesforce)
- Implementation and continuity of support for 13 years of multi-million-dollar service contracts for the US largest broadcast operators
14 August 2010 – June 2011 - PROJECTS ASSISTANT/ INTEGRATION ENGINEER
– (Projects-based delivery of USD$ 3M)
WAM Pacific Philippines (a Broadcast, Lighting, RF supplier) a) Project delivery inclusive of project commissioning and coordination - for TV 5 network Philippines’s first fully-digital Broadcast Studio and Microwave infrastructure
- Integration and Turnkey of TV production and NEWS Studio – HD-SDI – Kahuna Switcher & Snell glue
- 2 COFDM Full HD-SD ENG Trucks
- Microwave System – BMS system (repeater and main RX site) backbone (frequency, antenna alignment coordination, field calibration tests of portable microwave units), commissioning & Site User-acceptance test Digital Microwave backbone, Enterprise-grade Intercom system for ENG and Studios Fully Digital ENG truck operation and Satellite Terminal (baseband/ RF) and training
- Technical Coordination of field results to parent OEM vendors as well as provide on-site local support
- Project proposals preparation for client’s Microwave system & DSNV truck
- Workflow review of client’s multi-million dollar technical bid specifications for technical solutions proposals 23 January 2005 – June 2010 BROADCAST OPERATIONS SUPERVISOR Digital Media Systems/Orbit Communications - Bahrain a) Provide Core Supervision and signal integrity to one of EMEA’s largest Pay-per-view Satellite Operators, through its NOC manpower centralized operations in Bahrain with several EMEA regional stations b) Perform 1st line-level recovery procedures to resolve for Playout/ Presentation, pass thru backhaul chains DVB, CMS, CAS, RF, Plant Maintenance teams, and Customer inquiries c) Streamline manpower workload per shift for quality on-air viewership Operators supervised in NOC per 12-hour shift handled: 12
- Manage pr-air and on-air technical quality of content QC, transmission monitoring, Press suite Live operations,
- Line feed recordings, short turnarounds, Operations final transmission requirement logs and on-air recovery procedures on Pay per view and pass-thru channels, daily reports on Uplink, Automation & Multi-recordings
- Manage the Multi-culture Presentation and Transmission operators assigned per shift handling multi-million dollar commercials per year and content for the following feeds for DTH operations
-Sat-Sun Ascott/Ch.4,- daily and season ESPN, Fox Sports live events -Daily NEWS feeds: ABC, NBC, MSNBC,-UEFA – Bilingual feeds
November 2004 – January 2005 COLLEGE INSTRUCTOR - (Broadcasting) College of Engineering Don Bosco Technical College Manila, Philippines 1 October 1997 – January 23, 2005 SYSTEMS ENGINEER, SUPERVISOR, ENG VAN OPERATIONS ABS-CBN, Manila, Philippines -Supervise ENG van manpower assigned to live News and Entertainment, handle live field deployments/ fixed and mobile significant ABS-CBN NEWS coverage events from 1997 to 2005
-Prepare and maintain operational budget and lead project upgrades on facilities. -Coordinate with service groups and suppliers on parts for repairs and regular schedule maintenance, demos, perform direct maintenance on equipment
-Concurrence details/ preparation & 1st level usage & annual CAPEX and OPEX: USD $ 600K
-Live operations, Integration and System Maintenance and Technical production of 5 ENG vans
-Digital Satellite News Gathering – Operation of Fly-away terminal units
-Helicopter and ENG Microwave News Gathering – 7 GHz (Airborne camera & microwave systems) 16 April 1996 – 30 September 1997 TECHNICAL ASSISTANT – ABS-CBN, Manila, Philippines Engineering Directorate, NEWS&CURRENT AFFAIRS division Prepares visual presentations, Engineering Research work & Administrative duties for Directorate
27 June 1995 – 22 March 1996 ON-THE-JOB (INTERNSHIP) – Technical Operations Center ABS-CBN, Manila, Philippines (TOC), TV Engineering division Assist Broadcast Video Systems Integration with outsourced integrators (Swiderski) GOVERNMENT PROJECTS – INVITED to PARTICIPATE (Broadcast Systems and Integration) September 2018 - September 2019 – SEA GAMES Broadcast Technical preparation
- PROJECTS ASSISTANT/ SYSTEMS ENGINEER
– Facilitate in the International Media Center broadcast system design. Covers routers, multi-view, intercom and communication links, site ocular inspections
October-December2015–Asia Pacific Economic Cooperation Summit Meeting (APEC)
(preparation& coverage)
- Technical Consultant/Projects Assistant (RTVM Special projects)
– Facilitate in the International Media Center broadcast system design and actual hands-on systems integration. Covers routers, multi-view, intercom and communication links, project management technical coordination at the World Trade Center
December - January 2015 – POPE VISIT IN MANILA (preparation and coverage)
– PROJECTS ASSISTANT/ INTEGRATION SYSTEMS ENGINEER
– From Ground-zero Broadcast system design and integration, ingress/ egress. Covers routers, multi-view, intercom, and communication links with RTVM set-up in Manila Hotel control MCR SEMINARS/TRAINING
July 2014 IELTS (International English Language Testing System - British Council Over-all Band Score – 7.0 2012 Universal Media Library (Linux) Storage server – SeaChange servers & Media Server 2011 BMLEX Cluster Storage Server/ Media Client (MCL) 2009, 2010 Broadcast Asia, Communications Asia, CABSAT June 2006 Playbox Training Course - Playbox servers 14 May 2006 Omnibus Automation Operator Training Course – Omnibus Automation 1 June 2006 Media Manager Training Course – Omnibus Automation 12 March 2005 SeaChange Broadcast Media Cluster – SeaChange Server Basic Training Course 1 March 2005 ADC 100 Operator/ Maintenance Training Course – Harris Automation 2005 Softel Subtitling system – SOFTEL Intl.
2005 Basic DVB and Compression – Harmonics
2004 Interaction Management – DDimensions Intl.
2004 Effective Business Writing – ABS-CBN
22-23 April 2004 Modern Project Management – PSSI
14 November 2003 Newsroom & Command & Control Systems – Leitch 14 November 2003 Analog-to-Digital Upgradeable – Harris Intl Transmitters for the Worldwide Market 11-12December 2003 Engineering the Performance System – Kepner & Tregoe 19 July, 2003 Audio for News and ENG Operations – ABS-CBN Aug, Sept. 2003 Supervisory Course – ABS-CBN
10, October 2000 Airborne Microwave Video Imaging – L3 -WESCAM 1999, 2000 Workplace Safety – ABS-CBN
16 December 1999 Spectrum analyzer measurements – Agilent July – 3 August 1997 Trainor’s Training Workshop – ABS-CBN 25 February 1996 Broadcast Engineering – ABS-CBN
18 February 1996 Local Area Networking – Don Bosco Technical College 18 January 1995 Programmable Logic Control – BOSCH 10 December 1995 Immulite Technology – DIAGNOSTIC PRODUCTS 26 November 1995 Outside Plant Engineering – DIGITEL 10 November 1995 Microwave Communication Design – CERTC Review Center 19 January 1990 Data Communications – NEW ERA Review Center CHARACTER REFERENCES
EMMANUEL AVERILLA, MBA Col. AUGUSTO PADUA, GSC
External Relations Deputy Air Staff for Education and Training (A8) Don Bosco Technical College Philippine Air Force
**************@*****.*** ********@*****.***
I hereby certify that the above information is true and correct to the best of my knowledge RICO GENEROSO GAVIOLA RAMOS
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