Customer Service Representative
Resume:
Danielle Sowder
I'm striving to find a legit job, training included with a base pay of $18/hr, benefits and a set schedule. I prefer a personal inteview, as I'm looKing for a career to devote myself to and retire from.
Lexington, KY 40503
**********@*****.***
Willing to relocate to: Berea, KY - Richmond, KY - Brodhead, KY Authorized to work in the US for any employer
Work Experience
Sales and Customer Service Representative
Total Wine & More-Lexington, KY
December 2022 to November 2024
I was a certified TSP (Total Spirits Professional). I led sales in the spirits department. I achieved them a 6% percent increase in total profit in less than 2yrs by selling 20+ bottles daily for Spirits department. I performed loss prevention checks, used Zebra inventory system, did multiple merchandising tasks, sold in the Wine department and had begun studying for the TWP certification, ran a register, participated in the Wine and Spirits educational classes, controlled expensive merchandise, and ran the tasting tables for customer samples. Worked 45 hours per week night shift. Head Cashier
REEF Parking-Lexington, KY
August 2018 to August 2022
I was responsible for accepting payments for accumulated parking fees, completing monthly cashier/ driver/ valet audits, handled large sums of money, maintained lot maintenance, worked flexible shifts, closed down all equipment and logged data for accountability on all paper work and money balances. Dietary Manager
Rockcastle Health and Rehab-Brodhead, KY
November 2010 to August 2015
I managed 15 associates, interviewed all residents daily for food preferences, worked closely with the dietitian to ensure individual resident weight losses were addressed and improved, assisted in composing the seasonal menus with the dietitian, adhered to all state regulations in preparation standards,cleanliness, quality of life, nutritional requirements and palatable taste,and charted all medical information for changes in care plan. Implemented the Restaurant style dining for residents to enjoy. Worked closely with activities to provide snacks and food for any public or corporate functions. I could do all positions in the dietary department: cook,hot side server, cold side server, salad/ dessert position,dish washing, truck, assistant, and the dietary director. Worked all shifts. Department Manager
Richmond Auto Parts Technology, Inc.-Richmond, KY
November 1999 to August 2005
I composed visual check SOPs for the entire factory, managed 30 associates all 3 shifts, met and exceeded customer specs and daily shipments while maintaining the efficiency of automated final inspection transmission gear checkers, CNC surface grinders, O.D. grinders and I.D. grinders. I orinated all Final Inspection auto checkers SOPs. I was a production manager and a quality manager. I used micrometer gauges of all kinds: calipers, obd gauges,height gages, and hand meshing checkers. I generated all Visual Inspection Specs standards and contributed to devising the packing system used for part acountability. I was solely in charge of troubleshooting product defects for Honda as well. Worked 2nd and 1st shifts. Exceptional amount of overtime.
Education
2 years of College Education in Science, Business and Management Mid-Continent University-Maysville, KY
2012 to 2014
The school was a private Christian school that had financial discrepancies that led to the school's closure preventing me from completing my associates degree. Skills
• Upselling
• Cash handling
• Shipping & receiving
• POS
• Phone etiquette
• Customer service
• Merchandising
• Forklift
• Loss Prevention
• Interviewing
• Microsoft Excel
• Sales
• Warehouse experience
• Communication skills
• Serving Experience
• Cash register
Certifications and Licenses
Total Spirits Professional
November 2022 to Present
I am a certified professional sales associate of spirits. Food Handler Certification
Additional Information
CPR training
Bloodborne Pathogens training
First Aide traing
Fire Extinguisher training
Abuse Training
Forklift Training
MDMS training
Kiazan Traing
5 Why Problem Solving
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