Customer Service Level 2

NITHIN ANAND

Bartender

+91-994******* ******.********@*****.*** Chennai, India

EXPERIENCE

Assistant Bartender

Costa Crociere

**/**** - ******* *****

Italian cruise line known for its luxury and high-quality service. Demonstrates creativity by crafting unique cocktails and beverages. Prepares drinks according to specifications and customer preferences. Monitors inventory and ensures timely requisition of stock. Anticipates guest needs and provides tailored recommendations to enhance their experience.

Bar Person

Costa Crociere

09/2018 - 06/2020 Italy

Italian cruise line known for its luxury and high-quality service. Delivered exceptional customer service aligned with high-end company standards.

Maintained cleanliness and organization of the bar, adhering to hygiene regulations.

Prepared garnishes and ensured all ingredients were ready for seamless service.

Assisted in maintaining operational efficiency during peak periods. Assistant Bartender

Leela Palace

03/2011 - 04/2013 Chennai, India

Luxury hotel chain in India known for its hospitality. Restocked supplies and maintained inventory for smooth bar operations. Greeted customers with enthusiasm and professionalism. Prepared craft cocktails using fresh ingredients according to menu specifications.

Ensured efficient service by handling multiple drink orders simultaneously. Assistant Waiter

ITC Park Sheraton

04/2009 - 04/2010 Chennai, India

Luxury hotel chain in India providing five-star hospitality services. Delivered outstanding customer service while adhering to company policies.

Recommended menu items to guests and upsold specialty dishes. Ensured attention to detail with special requests and dietary needs. EDUCATION

Diploma in Hotel Management

Canana College

06/2006 - 04/2009 India

Bachelor of Business Administration

Madras University

07/2008 - 05/2011 India

SUMMARY

I am an outgoing and attentive Bartender with over 13 years of experience in the hospitality industry, both at sea and on land. My expertise lies in

crafting innovative cocktails and ensuring

exceptional customer service. I thrive in dynamic

environments and am dedicated to enhancing

guest experiences through personalized service

and attention to detail.

STRENGTHS

Cocktail Innovation

Proficient in creating bespoke cocktail and

beverage experiences.

KEY ACHIEVEMENTS

Innovative Cocktail Creations

Successfully crafted unique cocktails that

consistently exceeded guest expectations.

LANGUAGES

English

Proficient

Italian

Advanced

PASSIONS

Mixology and Beverage Design

Passionate about mixology and creating

innovative beverage recipes.

CERTIFICATION

STCW Basic Safety Training

STCW Basic Safety Training certification

Wine Sommelier Level 3 Exam

Completed Wine Sommelier Level 3 Exam,

awaiting results

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