Customer Service Administrative Support
Resume:
PROFESSIONAL SUMMARY
Detail-oriented professional with strong customer service and multitasking
abilities, experienced in administrative support roles and dedicated to efficient operation in fast-paced environments. Proven skills in time management and problem-solving, ready to contribute and grow within a daytime administrative role. Seeking to leverage expertise in a dynamic, supportive team setting.
SKILLS
• Typing • Time Management
• Customer service • Problem-solving
• Multitasking Abilities • Attention to detail
• Flexible and adaptable • Calm under pressure
• Friendly, positive attitude
CONTACT
*********@*****.***
Barstow, CA 92311
EXPERIENCE
Registration/ admitting
APR 2022 - NOV 2024 Barstow Community Hospital, Barstow, CA Paraprofessional
AUG 2018 - JAN 2020 Rocky Mount Elementary School, Rocky Mount, VA Office Assistant/Receptionist
AUG 2009 - JUN 2013 Miller Transfer and Storage, Yucca Valley, CA
• Ensuring each patient has the smoothest experience with the most accurate information available Verify patient and demographic information, run insurance eligibility, keep updated accurate notes and charts, discharge patients and collect copays.
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• Committed to delivering excellent customer service while working in a fast-paced environment. Working under the supervision of a licensed special education teacher in a regional classroom for developmentally disabled children.
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• Teaching ADL's as well as daily work. The student I was assigned was primarily one on one due to her impairments
• Closely working with her vision, occupational therapy, physical therapy and speech specialist.
• Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities.
• I worked with the military base Twentynine Palms TMO office scheduling DPM's, local moves and overseas. Answering phones, filing proper paperwork, billing and claims fax and e-mail as well as working with the carriers to pick up shipments.
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• Scheduled appointments, maintaining calendars for personnel. JENNIFER KEATTS
CNA - Certified Nursing Assistant
APR 2009 - AUG 2010 Sky Harbor Care Center, Yucca Valley, CA Office Assistant/Receptionist
FEB 2005 - APR 2009 Miller Transfer and Storage, Yucca Valley, CA
• Prepared invoices for payment processing and tracked accounts receivable and payable activities. Assisting residents with ADL's-vitals, toileting, shower and cleanliness, serving meals and assisting those who needed, maintaining a clean environment and keeping daily logs.
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• Being a friendly face and making sure my residents had everything they needed.
• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
• I worked with the military base Twentynine Palms TMO office scheduling DPM's, local moves and overseas. Answering phones, filing proper paperwork, billing and claims fax and e-mail as well as working with the carriers to pick up shipments.
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EDUCATION
High school or equivalent in General
AUG 2004 California Charter Academy, CA
High school or equivalent in Medical coding and billing JUL 2021 DeVry University
CERTIFICATIONS
Certified Phlebotomy Technician CPT (valid through
05212027)
• • J9N5X6Z7
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