Senior It Cloud Engineer

ESAM Refat Email *****.*****@*******.*** Mob/WhatsApp +965-********

IT Specialist, Senior Cloud Engineer Ebla Corp. ITIL Foundation Objectives

As a senior IT system administrator with extensive experience in managing complex IT infrastructure and enterprise systems, I am seeking a challenging role where I can utilize my technical expertise to optimize system performance, ensure high availability, and implement robust security protocols. My goal is to leverage my skills in automated infrastructure tools, network engineering, and cloud computing to support business growth, improve operational efficiency, and drive innovation. with a proven track record of successfully managing large-scale.

Education

2001-09 - 2005-05

Bachelor of Science: Computer, Information Technology Al-ALSON Academy Institute for Computer& Information - Cairo Professional Training and courses

PMP 6 45 Hours Training

ITIL Foundation Training

Customer Services and Communication Skills Training AWS Cloud Computing Course

Certification

Microsoft Certified: Azure Administrator Associate AZ-104 MCSE 365 MCSA virtualization Azure Foundation Exchange 2016 MCSE SharePoint 2013 DELL servers Certification HPE Certification AWS Technical Training Certification

AWS Solutions Architect Professional

MCP IELTS 6.0 GT

ITIIL Foundation / Google Cloud Certified Google workspace Administrator Skills

Public Cloud Platforms

Microsoft AZURE Paas, SaaS, IaaS

Microsoft 365 all apps and service

AWS Cloud platform

Google Workspace G suite

Infrastructure & Hypervisor

• Microsoft Hyper-V

• VMware Hypervisor

• Citrix Hypervisor

G2G Internal Government 2 Government

system

OS Servers

Linux Ubuntu, Red Hat RHEL

Palo Alto Network Security Firewall

EDR/XDR Sentinel One Defender

Messaging Systems

• Exchange Serves

• Exchange Online

• G-suit Email Workspace

Backup and Replication Solutions

• Veritas Backup Exec

• Veeam Back & Replication, Veeam One

• Windows Server Backup and Restore

Networking

• Cisco Routing and switching

• Huawei Networking

Storage

• NetApp

• Dell EMC

• HPE 3PAR, HPE Primera, and HPE Alletra

Security

Fortinet Firewall “FortiGate”

Fortinet Web “WAF

Work Experiences total 15 years

Senior IT Engineer Ebla Co.

March 2024 - Present

Major Role: Azure Specialist, Google Workspace Engineer

• Azure DevOps Expertise:

Demonstrated experience in supporting DevOps teams by setting up and managing CI/CD pipelines, streamlining development workflows, and implementing best practices in deployment automation.

• Cloud Migration & Modernization:

Skilled in facilitating cloud migrations from on-premises systems, utilizing PaaS solutions to modernize applications, and reducing operational complexity while enhancing scalability and flexibility.

• Security & Governance Implementation:

Proficient in enforcing cloud security standards, managing RBAC roles, and establishing governance policies to ensure compliance, protect resources, and uphold organizational standards.

• Network Operations:

Experienced in the management and optimization of network resources, including Site-to-Site VPNs, VNETs, Subnets, NSGs, and WAFs, to ensure secure and efficient connectivity.

• Monitoring & Cost Optimization:

Skilled in monitoring Azure environments for performance, availability, and cost, applying cost optimization strategies to maximize operational efficiency and minimize expenses.

• AI & Virtual Desktop Support:

Competent in configuring and managing Azure Virtual Desktop (AVD) environments and providing infrastructure support for AI initiatives to align with organizational technology goals.

• Administered and optimized Google Workspace domains, including user provisioning, OU management, and access control policies.

• Work in email migrations from Microsoft 365 and Exchange On-Prem to Google Workspace using GWMME, GSMMO, or third-party tools

• Configured and troubleshot SPF, DKIM, and DMARC to ensure email deliverability and prevent spoofing.

• Managed Group configurations, Shared Drives, and Google Chat Spaces for enhanced team collaboration.

• Implemented data retention policies, Vault holds, and eDiscovery to meet compliance requirements.

• Integrated SSO and Identity Providers (IdP) for seamless user access and MFA policies.

• Provided support for Gmail, Meet, Calendar, Drive, and Admin Console, resolving issues related to mail flow, account access, and app integration.

• training sessions and user support for transitioning from Microsoft Teams to Google Meet and Chat. Senior IT System Engineer Youth Public Authorities January 2023 – March 2024

Major Role: Azure DevOps

• Azure Cost Optimization & Resource Utilization:

Successfully optimized Azure resources, achieving a utilization rate of up to 90% upon assuming the role. Reduced overall cloud costs by over 45% within three months while increasing available resources by 35%.

• SQL Database Migration Project:

Led a project to migrate all on-premises SQL databases to Azure SQL Server, enhancing elasticity and availability while reducing SQL license costs by 60% through consolidation.

• Node.js Web Application Migration to AWS:

Migrated a Node.js and React-based web application to AWS, handling the setup of Linux RHEL OS, Nginx web server, and Node.js environment. Configured AWS S3 for storage and Route 53 for DNS, along with additional AWS tools to improve functionality and scalability. Senior IT System Engineer ZAK Solutions

July 2019 - December 2022

• Backup & Disaster Recovery Management:

Oversaw backup and disaster recovery strategies for client data centres, ensuring critical systems and data resilience. Implemented robust backup protocols with VMware, Dell EMC, and NetApp storage solutions, maintaining high availability and protection against outages.

• Client Infrastructure Maintenance:

Conducted preventive maintenance (PM) visits to client sites, managing server and system health checks. Collaborated with resident engineers to monitor log events, specifically for storage systems under warranty, such as Dell EMC and NetApp.

• System Documentation & Knowledge Transfer:

Developed comprehensive system documentation, including technical manuals, user guides, and operational documentation, which facilitated smooth IT operations and ensured adherence to best practices.

Projects Achieved

1. VMware Infrastructure Buildout:

Established a virtualized infrastructure with VMware and vCenter for approximately 210 virtual machines. Configured Dell PowerEdge R740 servers and implemented Dell EqualLogic storage, integrated with Veeam Backup on Linux CentOS for enhanced ransomware protection. 2. SQL Cluster Project for Crown Prince:

Spearheaded the creation of a high-availability SQL cluster to consolidate applications and databases. Managed a complex setup across multiple subnets, incorporating SQL nodes in two DMZs and one production site to meet high security and redundancy requirements. 3. KJOC SCOM Upgrade & Server Migration:

Upgraded SCOM 2012 to SCOM 2022 for critical on-premises applications. Performed in-place upgrades of DHCP, DNS, IIS, and SQL servers, migrating to Windows Server 2022 and cloning Azure VMs for redundancy.

System, SharePoint & SQL Database Administrator Diyar United Co. May 2014 – August 2019

• Core Responsibilities:

Managed SharePoint, SQL Database, and system administration, ensuring optimal performance, seamless data management, and efficient workflows across multiple platforms. Implemented solutions for automating system processes and enhancing user accessibility via web and mobile. Projects Achieved

1. SharePoint, Dynamics, and Exchange Migration:

Successfully migrated the internal SharePoint portal, on-prem Dynamics, and Exchange 2013 to a cloud platform, significantly improving accessibility, scalability, and system performance. 2. Microsoft 365 Hybrid Deployment:

Deployed a hybrid Microsoft 365 environment and migrated all SQL databases to Azure, enhancing data resilience, supporting hybrid work setups, and reducing operational overhead. 3. Process Automation & Digital Transformation:

Digitized manual HR processes and forms using Nintex Forms and Workflows on SharePoint, making HR services accessible through web and mobile apps. This transformation streamlined HR operations and improved user experience.

4. HR Applications & Customer Service Support:

Provided customer service support for HR applications, designing workflows and forms that improved the efficiency of HR and internal service processes. 5. STC Telecommunication (2016-2017):

Implemented a SharePoint-based customer service info site portal for STC, enhancing information management and accessibility for customer service teams. Infrastructure System Administrator INC Technology (K.S.C.C.) May 2010 – May 2014

• Core Responsibilities:

Served as a Tier 3 System Administrator, dedicated to Microsoft-based infrastructure. Specialized in resolving complex technical issues within the IT infrastructure, including system failures, performance tuning, and network troubleshooting that Tier 1 and Tier 2 support could not resolve.

Projects Achieved

1. Warba Insurance – Hyper-V Data Centre Implementation: Designed and implemented a highly reliable Hyper-V DC infrastructure with high uptime, incorporating Active Directory (AD) configuration and power capacity planning. Ensured redundancy and stability for core operations and the DMZ site. 2. KU College of Education (Idle College) – Server Virtualization & SCCM Implementation: Virtualized physical servers by deploying Microsoft Hyper-V Server 2012 R2. Additionally, implemented System Centre Configuration Manager (SCCM) 2012 to support OS imaging and manage over 2,000 PCs, streamlining deployment and updates across the institution. Infrastructure Administrator Al-Nawasi General Trading & Contracting Company (NTC Co.) January 2009 – May 2010

• Core Responsibilities:

Delivered quality support and service to clients by troubleshooting issues and escalating complex problems. Conducted weekly preventive maintenance (PM) in client DCs, managed vendor coordination for timely spare part delivery, and generated monthly client reports for the technical manager.

Projects Achieved

1. Microsoft Innovation centre – Hyper-V Server Setup: Implemented and configured eight Hyper-V 2008 servers, creating a virtualized environment to improve resource utilization and support innovation initiatives. 2. SCCM 2007 Implementation:

Deployed System Centre Configuration Manager (SCCM) 2007 to centralize software deployment and management, enhancing system maintenance and operational efficiency.

• Hardware Assembly and Maintenance:

Assembled, configured, and maintained IBM, Dell, and Fujitsu Siemens PRIMERGY servers, including PRIMERGY Blade Frame, ensuring robust and reliable DC operations. Technical Support Engineer Info Centre Institute for Training and Courses 2007 – 2009

• Supported teachers and instructors by setting up and preparing virtual labs prior to classes.

• Created flashcards for each course, ensuring essential information was accessible and organized for training sessions.

• Conducted comprehensive checkups on all classroom computers to ensure they were fully operational before classes began.

Technical Support Engineer Smart IT Co., Kuwait

2006 – 2007

• Provided first-line technical support by logging, tracking, and resolving issues reported via calls and emails from customers and end-users.

• Managed and escalated technical issues through a ticketing system, ensuring timely responses and effective troubleshooting for user inquiries.

In conclusion

I have worked for about 20 IT companies with 16 years of experience. I have contributed for many succeeded projects vary in between datacenter infrastructure till cloud technologies I have implants, designed, and architecting project for different type of technologies, Al document, certificates, experience’s letters will be upon request. Sincerely

Esam Refat

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