Project Manager Business Analyst
Resume:
Jawahar Gaddam
Frisco, TX, *****
********@*******.***
https://www.linkedin.com/in/jawaharg
Versatile Technical IT Project Manager/Business System Analyst
Program Manage Large Scale, Complex Projects Integrate Processes with Technology
Optimize IT Performance
Accomplished Information Technology professional with extensive experience and a wide range of skill sets in the IT Industry capable of delivering successful results and achieving goals. Flexible decision-maker with excellent analytical and communication skills. Expertise in Project Management/Business System Analysis, Release Management, and Production Operations on large and complex projects across multiple applications and platforms in agile, waterfall, and hybrid methodologies with strong leadership and organizational skills. Approachable project manager skilled at all facets of the product life cycle including pre/post-support and managing client relationships.
Demonstrated Strengths and Expertise
Project Management
Release Management
Test Manager
System Engineer
Business System Analyst
Agile and Waterfall Methodology
Risk Management
Technical Team Leader
Change Management
Pre and Post App Support
Production Ops
Technical Proficiency
Microsoft Office
C/C++
Slack
Cloud Transformation
Microservices
MS Project
Microsoft Project
Java
Oracle/Informix/Sybase
JSON
DevOps
UAT
Unix/Linux/Windows
SQL /pgSQL
Jenkins
Data Center
JIRA / Confluence
Service Now
Professional Experience
The Home Depot, Austin, TX (With TCS) Remote Nov 2023 – Jun 2024
Project Lead/Hands-on SRE
Worked as a Site Reliability Engineer in Production Operations. Work involved interacting with various teams to ensure various alerts are taken care of immediately and meet the SLAs. Hosted daily KPI calls and ran review calls discussing Jira stories. Created Jira stories, Incidents, and BPM tickets and followed up with various teams to close them. Work closely with other SRE teams in resolving / getting input on the issues raised. Closely monitored various dashboards (Google Cloud, Big Query, Quantum Metrics, New Relic) and took care of the issues quickly before the issues become big. Worked on escalated production issues by creating ServiceNow Incident tickets, opening bridge, engaging various SRE teams, and closing the issues after resolving the issue.
Michaels Technology, Irving, TX (With TCS) Aug 2022 – Oct 2023
Technical Project Manager and Release Manager
Worked as Lead Technical Project manager on an E-commerce platform built on Salesforce/Demandware supporting five applications. Work involved meeting with clients and other stakeholders regularly and gathering the requirements, writing the requirements documents, and translating the requirements work with IT teams. Scheduled the code deployments by overseeing and reviewing the supporting documents. Created RFCs in ServiceNow, review RFCs and present the them in CAB meetings and get the required approvals from client directors/VPs. Worked on UAT testing of the features before deployment. Did pre-deployment and post-production support. Other portfolio support involved Finance and Corp Apps, Supply Chain, and Merchandising. Worked with Blue Yonder, HCL, and Manhattan Associates vendors. Supported corporate-wide cybersecurity initiatives working with firewall and networking team proactively checking for threats in preparation for Thanksgiving Peak Support. Worked with different System Admins in installing security patches on the on-prem and virtual servers. Worked on Jira tool in managing the project (creating new stories, logging the Service requests, Problem incidents, and Incident tickets). Worked with offshore and onsite team members in fixing the issue proactively and on time to meet the SLAs.
Rent-A-Center (Upbound Group), Plano, TX (With TCS) Feb 2021 – Jul 2022
Application Support Manager
Worked on Store Information Management system (SIMS) and newer version, RACPad. Worked on a project in migrating paper copies of various states contract agreements to DocuSign. Involved in various support activities. Hosted daily standup calls working with client, business, and offshore team members. Closely monitored Jira tickets and Incident tickets and scheduled various sprints (in Jira) for enhancements and problem fixes. Participated in 2021Thansgiving Peak support activities.
AT&T, Dallas, TX (with IBM) Mar 2014 – Jan 2021
Senior Technical Program Manager/Project Manager
Developed strategy and managed a $29M conversion project replacing a large monolithic legacy AT&T application using microservices architecture using Java which is used in digital/mobile platform.
Worked as a Project Manager on a plans and controls team assigned to provide oversight to projects impacting several AT&T large applications (ADOPT, ROME, SSDF) which are made up of 8 separate projects. Responsible for data center migration from in-house to cloud with no or minimum impact to business operations.
Defined and implemented a technology roadmap to migrate Cloud platform. Collaborated with senior management to help design the organization structure required to successfully deliver the program via agile methodology, including forming 10 scrum teams, a project management structure, and several other delivery resource groups. Designed and delivered a business system infrastructure solution that supported the implementation of a new Design, Price and Provisioning system which involved 10 sub-teams and 120 Developers consisting of 5 major applications and 8 projects.
AT&T, Dallas, TX (With IBM) Feb 2013 – Feb 2014
Senior Business System Analyst
Worked as Senior Business System Analyst in developing solutions for AT&T Service Component Pricing Session microservice using Java, JSON, and other new cloud technologies. Coordinated with various scrum team architects, developers, and testers in coming up with a solution for the pricing component of microservices and its integration with other microservices. Attended Scrum calls daily and had regular meetings with all stakeholders. Created Epic Stories, User Stories, and overall architecture concepts. Worked on Data Warehouse project gathering information from various sources and analyzing the data for call data used in terms of rates, minutes, and call volume usage on AT&T large customers with MCNs.
AT&T, Dallas, TX (With IBM) Jan 2008 – Jan 2013
Project Manager
Managed the upgrade of AT&T Total Economic Analysis Management System to new platform.
Evaluated and selected new Hardware and Software for the new Windows environments. Implemented different environments (Prod, DR, Test and Dev) adhering to AT&T Security standards. Project managed Mission Critical Tariff applications upgrade to the latest version of Linux VMware servers using Oracle and connect direct software. Worked on migration of legacy AT&T applications from a very old Operating system to a new OS. Resolved many complex compiler and compatibility issues working with developers. Made the client/server applications run on the new version of Windows OS. Migrated AT&T Galaxy ABS application from an old platform to a new platform. Worked on upgrading Linux Operating System and Informix database on the front end with mainframe on the backend. Used Data Warehouse concepts in integrating data from various sources. Some of the projects involved migration of data from PostgreSQL to Oracle.
AT&T, Middletown, NJ (With IBM) Mar 2003 – Dec 2007
Application Manager
Managed enhancements and maintenance of 12 AT&T business sales applications. Created estimates deliverables for 12 AT&T sales applications utilizing a bottoms-up estimates model following AT&T vendor guidelines and project management tools of record. Single point of contact for all the SDLC phases (from concept to project delivery). Reported all in-flight status to senior leadership on regular basis. Conducted weekly status meetings with appropriate stakeholders. Managed production defect backlog remediation and tier-3 trouble ticket support through AT&T ticketing procedures and application of record. Worked with different interfacing applications on issues regarding the data content or feed files and resolved them on a timely basis. Coordinated production software delivery via AT&T change management procedures. Provided development team support on high severity outages and helped manage the issues to closure. Facilitated communication between different teams (UAT, ST, Development and production support). Worked on AOTS ( AT&T One Ticketing System) which is built on BMC Remedy
AT&T, Holmdel NJ (With IBM) Jul 2000 – Feb 2003
Senior Developer
Worked on AT&T Sales Customer Solution Management (CSM) application. Migrated CSM Application from Sybase and Bluestone Sapphire from HP/UX and Windows Operating System on to the latest version of Oracle and WebSphere on Unix Operating system saving AT&T 1M in terms of Hardware and Software Maintenance costs. Worked with the client in gathering the requirements for new applications and translating them as system requirements. Helped the development team in delivering various documents. Conducted regular staff meetings and updated senior management on a Bi-monthly basis.
Additional Professional Experience
AT&T, Basking Ridge and Holmdel, NJ (AT&T Employee)
Member of Technical Staff
Worked on various roles as Senior Software Developer, Business System Analyst, Test Manager, Application PM and Technical team leader in evaluating and selecting HW and Software and upgrading old applications on the Client/Server platform for AT&T Data and Voice Pre and post-sales applications.
Technolog, Rutherford, NJ (Consultant)
Developer
Worked as senior developer and lead tester in AT&T Bell Labs on state-of-the-art Network Design and Optimization system using the latest hardware and software. Worked on developing the user interface for multiple applications.
Education
M S Computer Science, New Jersey Institute of Technology, Newark, NJ, USA
M Tech, Electrical Engineering, Sri Venkateswara University, Tirupati, AP, India
B Tech, Electrical Engineering, Bangalore University, Bangalore, KA, India
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