Customer Service Specialist
Resume:
Rachel K. Chiprut
Fresh Meadows, NY 11365
**********@*******.***
CAREER OBJECTIVE
To work in a collaborative environment that rewards creativity, teamwork, and people skills – where I can strive to be better every single day.
WORK EXPERIENCE
Waste Connections Fife, WA
Customer Service Specialist Apr. ’22 – Mar. ’25
- Worked in conjunction with other departments to resolve customer disputes
- Consulted with customers in person and remotely, receiving and recording orders for installation,
activation, discontinuance, and changes in service
- Solicited sale of new or additional services
- Completed contract forms, determined charges for services requested, and collected deposits
- Demonstrated proficient use of proprietary operational systems and software applications
Blue Chips Consulting Tacoma, WA
Customer Service Specialist July ’18 – Jan.’22
- Conducted research and outreach related to prospective customers and projects
- Managed accounts, collaborating with sales team on referrals and renewals
- Maintained a continuous dialogue with customers each quarter
Healthcare Management Associates Bellevue, WA
Customer Service Specialist Oct. ’08 – May ’13
- Answered questions and resolved issues stemming from phone calls/letters from members, providers, and plan sponsors
- Examples included providing claim status information, interpreting benefit coverage, explaining eligibility, and processing physician changes
- Explained members’ rights and responsibilities in accordance with contract
- Increased customer satisfaction and retention, while balancing interests of plan, sponsor, and member
- Performed effective service recovery when plan erred/inconvenienced member
- Met or exceeded individual productivity and quality standards
Infospace Bellevue, WA
Customer Service Specialist Feb. ’04 – Sept. ’08
-Responded to customer requests received via phone or e-mail
-Resolved most inquiries in a single contact
-Problem-solved with team while collaborating with customers on a continuing basis
-Continued documentation of client engagements all in CRMs
Drugstore.com Bellevue,WA
Customer Service Specialist Sept. ’02 – Feb. ’04
- Researched leads for the sales team and arranged initial calls
- Processed orders from existing customers
- Documented all interactions with customers and suppliers
- Spearheaded incoming calls corresponding to any level of Account Management
- Problem-solved and escalated customer service calls
Katz Media New York, NY
Sales Assistant July ’98 – Feb. ’01
- Assisted account executives with support duties for handling high volume of TV airtime sales of represented stations to advertising agencies
- Maintained client relationships with agencies and television stations. Role included receiving orders, transmitting to stations, confirming, generating contracts, and resolving discrepancies
- Spearheaded all airtime-scheduling problems, revisions, cancellations, preemptions, and make-goods
- Operated in top markets such as Washington D.C., West Palm Beach, and Memphis
- Maintained client relationships and daily contact with television stations
EDUCATION & SKILLS
Connecticut School of Broadcasting Rochelle Park, NJ
- Graduated
- Course work: Announcing, Commercial Production, Copyrighting, Broadcasting Journalism
Francis Lewis High School Fresh Meadows, NY - Graduated
Software Proficiency
- Microsoft Suite
- Salesforce
- CRM, SAP
Contact this candidate