Certified Scrum Master
Resume:
Nkuitabong Achaleke
Agile Consultant / Scrum Master Tel: 407-***-****
Email:**************@*****.***
QUALIFICATIONS SUMMARY
Highly accomplished Certified Scrum Master with 10+ years of successful IT work experience supporting multiple clients (Private and Government). Results-driven, motivated, skilled in SAFe, Scrum, and Kanban methodologies. Experience in media and telecommunication, cloud migration, Finance, insurance, O&M, development, maintenance and enhancement. Passionate about delivering high-quality products. understanding business needs and managing expectations. Proficient in time management, technical analysis, and innovative problem-solving. Self-motivated, quick learner, and adaptable team player with exceptional organizational and interpersonal skills.
EDUCATION
B.S., Microbiology, Catholic University of Cameroon
RECENT PROFESSIONAL EXPERIENCE
Cadmus Group
Scrum master (USDA)
September 2024 – Present
Lead 3 cross-functional Agile teams (CX, UX, Front/Back-end) supporting modernization and enhancement of federal enterprise applications, including replacing legacy systems with modern web-based platforms.
Integrate CI/CD practices and improve delivery timelines through streamlined sprint planning.
Facilitated Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, retrospectives) across development, QA, security, and operations teams.
Initiate team health checks and retrospectives to boost team engagement and velocity.
Drive adoption of Agile metrics dashboards in Jira to visualize team performance and support data-driven decisions
Created team process documentation in Confluence to standardize practices across departments.
Partnered with Product Owners and business analysts to ensure stories align with modernization goals, security compliance (FISMA), and cloud adoption strategies.
Collaborate with executive leadership to define Agile KPIs and build dashboards tracking velocity, team health, and release predictability.
Introduced Kanban boards for backlog visualization, reducing team context-switching and boosting productivity,
Prepare comprehensive weekly project status reports, adhering to established practices, timelines, and reporting to senior management
Coached and mentored multiple engineers, fostering a lean mindset and proficiency in agile techniques while emphasizing Scrum values and principles.
AT&T
Agile Consultant
Mar. 2022 – Aug 2024
Led the transition to SAFe, collaborating with partners to implement SDLC methodology and optimize the operating model for improved project delivery.
Organized and facilitated Scrum ceremonies, including backlog refinement, sprint planning, daily scrum, release reviews, and code demos and retrospectives, driving effective collaboration within the Scrum team.
Collaborated with product managers to define project scope, objectives, and priorities, aligning them with business needs for successful outcomes.
Monitored and reported on Scrum team metrics, utilizing KPIs such as burndown charts, burn-up charts, velocity charts, cumulative flow diagrams, cycle time, and sprint reports, ensuring transparency and tracking progress.
Coordinated deployments to the AWS cloud, working closely with DevOps teams to promote efficient practices and seamless collaboration.
Maintained and updated project documentation, including Confluence/Wiki, to ensure accurate and up-to-date information for development operations.
Developed and maintained scrum boards to track the work process, optimizing value flow using tools such as the Program Board and Kanban Boards.
Humana
Scrum Master
Feb. 2018 – Jan. 2022
Orchestrated valuable ceremonies, ensuring optimal team and organizational outcomes.
Engaged with stakeholders and subject-matter experts to understand needs.
Assessed and improved IT compliance, aligning with industry standards and regulations.
Ensured meticulous detailing in JIRA, enabling smooth execution and delivery.
Responded promptly to user and technical inquiries, providing comprehensive insights.
Promoted a culture of continuous integration and excellence in agile practices.
Guided SAFe initiatives through coaching and meticulous story tracking.
Delivered impactful agile presentations, effectively communicating insights.
Facilitated PI planning, breaking down features, and ensuring seamless iteration loading.
Bank of America
Scrum Master
Feb. 2016 – Mar. 2018
Coordinated deployments by proactively gathering data prior to deployment.
Facilitated team scrum ceremonies, empowering teams with clear objectives.
Mentored product owners in crafting well-defined and impactful features.
Guided team through successful transition from Waterfall to Agile methodology.
Led daily standup, backlog grooming, sprint retrospective, sprint demo, and sprint planning meetings.
Empowered team to accurately estimate stories based on complexity, volume, and effort.
Created transparent dashboards in Jira, providing visibility into the team's progress.
Coached individuals and teams in continuous improvement and adoption of agile practices.
Fostered a shared understanding of process, work in progress, and collaborative agreements
Erie insurance
Business Analyst
Mar. 2014–Feb 2016
Collaborate with underwriting, claims, and IT teams to define and document business requirements for internal systems and customer-facing platforms.
Lead data analysis initiatives using SQL and Excel to identify trends in claims processing and recommend improvements, resulting in a 15% reduction in cycle time.
Participate in UAT by creating test cases and validating that system changes meet business expectations.
Worked with senior analysts to create process flow diagrams and draft business cases.
Support Agile ceremonies: assist with backlog refinement, write user stories, and track sprint progress using Jira and Confluence.
Create wireframes and process maps to illustrate future-state solutions for internal stakeholders.
Analyze data to uncover patterns in claims processing delays, leading to operational changes that reduced processing time
SKILLS
Technical Skills: AWS Cloud, Azure DevOps, Confluence/ Wiki, Jira, Jira Align, Kanban Boards, Microsoft Office Suite, Visio, Service Now, Trello, Teams whiteboard, and Miror.
Agile Techniques: Backlog Refinement, Burn-down Charts, Burn-up Charts, Code Demos-Retrospectives, Collaboration, Continuous Integration, Cycle Time, Deployment Coordination, DevOps Collaboration, Feature Definition, Key Performance Indicators (KPIs), Lean Mindset, Metrics Monitoring, Project Documentation, Project Scope, Release Reviews, Risk Assessment, SAFe (Scaled Agile Framework), Scrum Ceremonies, Scrum Values and Principles, Sprint Planning, Stakeholder Engagement, Story Tracking, Subject-Matter Expertise, Team Collaboration, Velocity Charts
Leadership: Conflict Resolution, Excellent Communication, Active Listening, Attention to Detail, Change Management, Prioritization Techniques, Strategic Planning
Reports and Documentation: Agile Application Lifecycle, Management (ALM), AWS, AI, Big Data, API Data Analysis, KPI Dashboards, Kanban, Project Implementation, SAFe, PI-Planning
CERTIFICATIONS
Certified Scrum Master
SAFe Certified Scrum Master
CISA
COMPTIA Security+
PMP Certification
Leadership: Conflict Resolution, Excellent Communication, Active Listening, Attention to Detail, Change Management, Prioritization Techniques, Strategic Planning
Reports and Documentation: Agile Application Lifecycle, Management (ALM), AWS, AI, Big Data, API Data Analysis, KPI Dashboards, Kanban, Project Implementation, SAFe, PI-Planning
CERTIFICATIONS
Certified Scrum Master
SAFe Certified Scrum Master
CISA
COMPTIA Security+
PMP Certification
Technical Skills: AWS Cloud, Azure DevOps, Confluence/ Wiki, Jira, Jira Align, Kanban Boards, Microsoft Office Suite, Service Now, Trello
Agile Techniques: Backlog Refinement, Burn-down Charts, Burn-up Charts, Code Demos-Retrospectives, Collaboration, Continuous Integration, Cycle Time, Deployment Coordination, DevOps Collaboration, Feature Definition, Key Performance Indicators (KPIs), Lean Mindset, Metrics Monitoring, Project Documentation, Project Scope, Release Reviews, Risk Assessment, SAFe (Scaled Agile Framework), Scrum Ceremonies, Scrum Values and Principles, Sprint Planning, Stakeholder Engagement, Story Tracking, Subject-Matter Expertise, Team Collaboration, Velocity Charts
Leadership: Conflict Resolution, Excellent Communication, Active Listening, Attention to Detail, Change Management, Prioritization Techniques, Strategic Planning
Reports and Documentation: Agile Application Lifecycle, Management (ALM), AWS, AI, Big Data, API Data Analysis, KPI Dashboards, Kanban, Project Implementation, SAFe, PI-Planning
CERTIFICATIONS
Certified Scrum Master
SAFe Certified Scrum Master
CISA
COMPTIA Security+
PMP Certification
Technical Skills: AWS Cloud, Azure DevOps, Confluence/ Wiki, Jira, Jira Align, Kanban Boards, Microsoft Office Suite, Service Now, Trello
Agile Techniques: Backlog Refinement, Burn-down Charts, Burn-up Charts, Code Demos-Retrospectives, Collaboration, Continuous Integration, Cycle Time, Deployment Coordination, DevOps Collaboration, Feature Definition, Key Performance Indicators (KPIs), Lean Mindset, Metrics Monitoring, Project Documentation, Project Scope, Release Reviews, Risk Assessment, SAFe (Scaled Agile Framework), Scrum Ceremonies, Scrum Values and Principles, Sprint Planning, Stakeholder Engagement, Story Tracking, Subject-Matter Expertise, Team Collaboration, Velocity Charts
Leadership: Conflict Resolution, Excellent Communication, Active Listening, Attention to Detail, Change Management, Prioritization Techniques, Strategic Planning
Reports and Documentation: Agile Application Lifecycle, Management (ALM), AWS, AI, Big Data, API Data Analysis, KPI Dashboards, Kanban, Project Implementation, SAFe, PI-Planning
CERTIFICATIONS
Certified Scrum Master
SAFe Certified Scrum Master
CISA
COMPTIA Security+
PMP Certification
Technical Skills: AWS Cloud, Azure DevOps, Confluence/ Wiki, Jira, Jira Align, Kanban Boards, Microsoft Office Suite, Service Now, Trello
Agile Techniques: Backlog Refinement, Burn-down Charts, Burn-up Charts, Code Demos-Retrospectives, Collaboration, Continuous Integration, Cycle Time, Deployment Coordination, DevOps Collaboration, Feature Definition, Key Performance Indicators (KPIs), Lean Mindset, Metrics Monitoring, Project Documentation, Project Scope, Release Reviews, Risk Assessment, SAFe (Scaled Agile Framework), Scrum Ceremonies, Scrum Values and Principles, Sprint Planning, Stakeholder Engagement, Story Tracking, Subject-Matter Expertise, Team Collaboration, Velocity Charts
Leadership: Conflict Resolution, Excellent Communication, Active Listening, Attention to Detail, Change Management, Prioritization Techniques, Strategic Planning
Reports and Documentation: Agile Application Lifecycle, Management (ALM), AWS, AI, Big Data, API Data Analysis, KPI Dashboards, Kanban, Project Implementation, SAFe, PI-Planning
CERTIFICATIONS
Certified Scrum Master
SAFe Certified Scrum Master
CISA
COMPTIA Security+
PMP Certification
Technical Skills: AWS Cloud, Azure DevOps, Confluence/ Wiki, Jira, Jira Align, Kanban Boards, Microsoft Office Suite, Service Now, Trello
Agile Techniques: Backlog Refinement, Burn-down Charts, Burn-up Charts, Code Demos-Retrospectives, Collaboration, Continuous Integration, Cycle Time, Deployment Coordination, DevOps Collaboration, Feature Definition, Key Performance Indicators (KPIs), Lean Mindset, Metrics Monitoring, Project Documentation, Project Scope, Release Reviews, Risk Assessment, SAFe (Scaled Agile Framework), Scrum Ceremonies, Scrum Values and Principles, Sprint Planning, Stakeholder Engagement, Story Tracking, Subject-Matter Expertise, Team Collaboration, Velocity Charts
Leadership: Conflict Resolution, Excellent Communication, Active Listening, Attention to Detail, Change Management, Prioritization Techniques, Strategic Planning
Reports and Documentation: Agile Application Lifecycle, Management (ALM), AWS, AI, Big Data, API Data Analysis, KPI Dashboards, Kanban, Project Implementation, SAFe, PI-Planning
CERTIFICATIONS
Certified Scrum Master
SAFe Certified Scrum Master
CISA
COMPTIA Security+
PMP Certification
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