Project Manager Scrum Master

Pradeep Patra, PMP®, SASM Page * of *

Sr Project Manager/Scrum Master

PRADEEP PATRA

EMAIL: *******@*****.***

CONTACT: +1-479-***-****

Professional Experience

● Over 20 years of diversified industry experience as management consultant in project management, IT management consulting & delivery, s/w development and quality assurance across banking, financial, insurance, retail, and telecom domains.

● Led and executed large cross functional result-oriented IT development and process improvement projects across multiple lines of business from inception to closure with budget up to $8MM

● Demonstrated experience in strategy, business and technology planning for large project & portfolios, empowering teams to align with program goals, assigning responsibilities, monitoring progress and communicating status to key stake holders.

● Program/Project delivery experience in Finance & Insurance (Group Retirement, Group Benefit, Individual Life and Health Products) and Financial Solutions with focus on Application development, technology enhancement, Supply Chain Management, Content Management System (CMS), Mobile, Platform Migration, Infrastructure, Data Governance, Call Center & New Business Growth.

● Comprehensive knowledge in Request for Proposal process (RFP), Proposal Development, Vendor Assessment, Contract Negotiations, SOW creation and Vendor Management.

● Extensively followed and executed projects using Agile (Scrum), SAFe 5.0 and Waterfall SDLC Methods. Areas of Expertise:

Project Management:

● Managing communications, expectations, reporting status to project stakeholders

● Leads team and vendor management, developing self-organized teams.

● Production of critical path, project plan schedules including milestones and resources

● Mapping strategies into plans, milestones into achievable targets

● Team and Vendor Management (Self-organized team development)

● SDLC & Agile process development and implementation for seamless project delivery

● Project Governance (Monitoring, control and reporting of project progress and budget)

● Risk Management (Risk Governance, Risk Evaluation and Risk Response)

● Organizational change management to initialize new processes and programs

● Managed various types of projects i.e. New Application Development, Infrastructure Upgrades, Application Maintenance, Compliance, Risk and Process Improvement Projects

● Delivered project using Portfolio Management Tools (Compuware Changepoint, Confluence, SharePoint, DevOps, Enterprise Jira, HP PPM, Smartsheet, Miro, Clarity) Certifications: Certified SAFe® 5 Advanced Scrum Master (SASM), Certified Project Management Professional (PMP), Certified ScrumMaster® (Scrum Alliance), IT Infrastructure Library

(ITIL) Foundation Certification, Certified Lean Six Sigma Black Belt, CMMI 1.2 Certification by SEI, US. Certified ISO 9001 Lead Auditor. Methodologies: Software Development Life Cycle (SDLC), Project Management processes (PMP), Method 1, Expert Agile, Scrum, Extreme Programming, Waterfall models, Rational Unified Process

(RUP), SAFe.

Tools: Microsoft Project, Project & Team Workbench, Visio, MS Outlook, Quality Center, Lotus Notes, MS Office, JIRA, Azure DevOps, IaaS, PaaS, Service Now, Clarity, Changepoint, PPM, Open text WEM, Adobe Experience Manager (AEM), AI/ML, Big Data, Power BI, Confluence & Share Point for project and document management. Pradeep Patra, PMP®, SASM Page 2 of 4

Professional Experience:

Walmart, Dallas, Texas, USA: Jan 2020 – Current (Client Location) Senior Project Manager/ Scrum Master

Worked as a Senior Project Manager/ Scrum Master in the Walmart’s Global Tech and Infrastructure Organization in leading and accelerating enterprise-wide technology remediation including infrastructure design and delivery projects in support of end of life (EOL) upgrade and migrations (Windows7, Windows 2008/2012, SUSE Linux Enterprise Server (SLES), and SQL Server) to different Cloud platforms and related inhouse and third-party applications upgrades and modernization projects for Walmart Stores and Clubs across US and International locations. Responsibility:

Led and managed on-premises Windows and Linux server, related databases (DBs) and application migration to Cloud platforms (MS Azure and Google Cloud Platform (GCP)) for all Walmart Stores and Club locations.

Responsible for preparing enterprise plan and roadmap for Windows workstation upgrade, SLES EOL server migration and application development projects for Walmart stores and Sam’s Clubs across all US and International locations.

Coached and mentored application teams on the changes related to the applications and methods required for server testing and remediation.

Led and managed daily standup, spring backlog grooming, sprint open/ close and project retrospective meetings with the respective application and support teams to review, deliver and expedite timely project delivery.

Worked with the support and infrastructure teams to make the old/ new applications compactable to the new server (Linux Servers such as RXP, ISP, WSP, CentOS, Informix DBs) for all Walmart Stores, Clubs, Home office, CPG and Retail Centers.

Managed the remote cross functional teams including the international markets to deliver each assigned project successfully with integrated rollout plan and considerations.

Led and managed the enterprise and application-level risk and issues associated with schedule, cost, resource, application/ server readiness, combability and other data governance and dependency factors.

Led end-to-end relase management using Azure DevOps and go-live events for inhouse applications, servers and database upgrade and migration.

Weekly and biweekly reporting on key accomplishments, data discoveries & solutions, upcoming milestones and their associated risk and issues with the mitigation plans to the key business stakeholders and IT executive partners.

Worked with multi-site project teams and vendor partners across time zones to ensure project delivery expectations as specified are met.

Sun Life Financials, Toronto, Canada: Feb 2012 – Dec 2019 Senior Scrum Master/ Project Manager

Team size 5 - 20 people/ Budget 0.5 Million – $4 Million. Responsible for planning, managing, and implementing end-to-end IT Digital, Infrastructure, Application development and Content Management projects in support of business plans and goals while ensuring compliance to company’s defined integrated Lean SDLC and Agile practices, standards and procedures. Define processes and tools best suited to each project. Train and mentor team members on the Lean SDLC and Agile Scrum processes, and provide feedback using peer review processes in BSA, development & test plans. Participate and manage end to end software development in multi sprint and milestone iteration using SCRUM, Kanban & SAFe methodologies.

Responsibility:

Led and managed small, medium to large sized web, digital, application development, service management, content management, platform migration and infrastructure projects using SDLC / Agile Scrum for different line of business such as Group Benefits, Group Retirement Services, Individual, Investment, Wealth, Claim, Health Records, and Asset Management.

Coached and mentored project teams on newly Agile Scrum/ SAFe Methodology through a constant cycle of reviewing, monitoring and reporting to meet all assigned project goals and objectives

Managed project IT budget, project schedule, resources and overall goal and scope of the project.

Led the weekend Incident & Release Management team to resolve issues during application implementation windows

Prepared and produced different status/ scrum reports to different business units and IT delivery councils

Managed issues and risks associated with schedule, cost, resource, SLAs and quality

As Project Scrum Master conducted sprint planning, daily stand-ups, sprint reviews and retrospective meetings for selected Agile projects. Gathered leadership approvals at the end of each sprint to move to next sprint.

Led the scrum project and associated team by prioritizing and organizing portfolio/ program backlog into separate sprints, define required workflows in Jira for streamlined experience, run scrum ceremonies and apply the learning to optimize the workflow in the next sprint

Responsible for Story prioritization & estimation, Scrum orchestration, development and product quality management (QA, Automation & DevOps)

Managed end to end content migration project from open text WEM platform to Adobe Experience Manager (AEM) platform at an enterprise level covering all web sites and line of businesses

Worked closely with the AEM team and the Sunlife key stakeholders in transforming the business requirements to the web environment. Managed end to end AEM workflow and content publishing activities across all verticals.

Managed end to end Tax Systems and Strategy reflecting the global approach to the management of Sun Life’s tax affairs to ensure that we comply with the applicable state and fedral tax laws.

Managed end to end data governance framework for Sunlife’s Group Retirement Services (GRS) while minimizing sensitive data exposure risks by defining automated governance workflows and policies. Pradeep Patra, PMP®, SASM Page 3 of 4

Reported project metrics (KPIs) under application services as part of weekly and monthly IT delivery council and operational governance meetings

Ethicon Endo-Surgery Inc. (EES) A Johnson & Johnson Company in Cincinnati, USA – February 2010 – February 2012

IT Project Management Consultant/ Agile Project Manager Team size was 12-14 people and Budget was over 4.0 Million. Responsibility:

Successfully lead and facilitate the development of the long term roadmap plan for various line of businesses initiatives per the company’s new project management methodology

Decomposed multiple small to medium sized projects using newly developed Agile-Scrum and SDLC Methodology

Led the Agile Project Development effort by streamlining the Process Definition, Transformation, and Implementation practices while leveraging Agile-Scrum, Lean Six Sigma and Project Management methodology from PMI.

Involved in due diligence and pilot project that helped to acquire full-fledged projects

Responsible for incremental product planning and development including Agile release delivery planning and execution.

Managed communication between cross functional project teams and enterprise wide all levels of management - Senior Management Executives and stakeholders

Analyzed both quantitative and voice of customer (VOC) trends to identify specific process improvements within the R&D and Global Marketing Division

Managed changes, risks, and issues to avoid negative impact to project objectives and deliverables

Tracked and monitored the project progress, address open issues and closely monitor critical path activities

Prepared and presented weekly Status reports to the leadership team

Identified and assisted in improvement, re-engineering / replacement of current state business processes, data modeling and associated technology to target state

Supported the design and development of the Supply Chain process for storage, inventory control, design & development, research and development (R&D), transportation and delivery to different market locations.

Identified 30+ improvement opportunities of 7.8M USD directly impacting the customer experience and product release within the R&D, Engineering and Global Marketing divisions Thrivent Financials (A large Financial Services Membership Inc), Minneapolis, USA July 2007 - Jan 2010

Senior Process Management Consultant

Team size was 8-10 people and Budget was 1.8 Million. Responsibility:

Provided Strategic Direction to the Management on Agile Scrum and SDLC Process Improvements

Led a cross-functional team for major software application development, digital optimized, infrastructure uplifts and process improvement initiatives

Managed communication between cross functional project teams and enterprise wide all levels of management - Senior Leadership Team (SLT) and stakeholders,

Coordinated and managed the completion of the business requirement definition (BRD) and documentation for the ERP solutions.

Responsible for the translation of business case, strategy or objectives into a project plan/statement of work (SOW).

Led and managed work and teams/staff according to deliverables set out in the project plan.

Worked closely with QA team to prepare and execute test strategies, test plans, test situations, test cases and test reports.

Implemented newly defined agile process to increase efficiency & reduce time/costs for System Transformation Project

Identified and assisted in improvement, re-engineering / replacement of current state business processes, data modeling and associated technology to target state

Managed changes, risks, and issues to avoid negative impact to project objectives and deliverables

Tracked completed deliverables and reconciled them to project objectives and planning

Acted as a ‘liaison’ between business and IT to ensure the delivery of quality solutions met the business needs of stakeholders

Performed the Causal Analysis of the findings and reporting the status to the SLT and Project Teams to take necessary corrective and preventive actions

Ameriprise Financials, (A Leading Financials Inc), Minneapolis, MN, USA, Nov 2005 - July 2007 Quality Assurance Manager

Team size was 16-20 people and Budget was over 8.0 Million. Responsibility:

Defined an integrated Quality Management System (QMS) framework and process templates based on CMMI Level 3 requirements & ITIL best practices

Designed templates and processes for Requirements, Detail design, Test scripts, Peer code reviews, User acceptance testing and Implementation. Also programmed best practice standards for SDLC and Agile type projects

Managed 27% Productivity Improvements across the vertical via Cost of Quality (CoQ) metric over Cost of Quality (CoQ) baseline established at end of pilot phase

Implemented monthly project metrics to analyze project/ process trends, reinforce behaviors, and provide corrective action Pradeep Patra, PMP®, SASM Page 4 of 4

Worked as an ATM member to represent Metrics group in CMMI 1.2 level 3 Appraisal

As a Master Black Belt mentored 10+ process improvement projects led by trained Green Belts. Projects involved defect reduction and cycle time improvements

Accomplished a 36% reduction of high severity defects, a 26% cycle time reduction, and a 16% reduction in overtime

Conducted Six Sigma Green Belt & awareness trainings at different client locations American Express Technology (A Leading Global Network and Travel Company), Miramar, Florida, USA, March 2005 - November 2005

Quality Assurance Lead- Six Sigma Master Black Belt (MBB) Responsibility:

Managed team size of 14 team members and $800K budget; Ensured the required end to end service delivery.

Established SDLC and Lean six sigma processes, Coached Team and Clients on SDLC and Lean framework to meet project and organizational goals.

Coached team to work through and remove impediments preventing them from achieving project commitments.

Calculated metrics on website delivery team velocity and quality assurance defects.

Implemented a quality assurance process to ensure provision of high quality work to clients, and decreased developer defects by 80%.

Transformed one team over from SDLC Waterfall to Lean Six Sigma methodology and led two development teams to become self-organizing teams by enforcing Lean principles. TATA Indicom (Leading Wireless Internet and Mobile Service Provider), April 2004 - March 2005 Quality Manager

Responsibility:

Carried out Improvement opportunity assessment and identified potential savings of 3.4 Million USD

As a Black Belt, mentored 8 Six Sigma projects (Projects involved defect reduction, ticket resolution cycle time improvements and service level management for IT & Telecom) Trained 30+ Green Belts and 10+ Black belts on Lean Six Sigma and process improvement methodologies.

Contributed to the development of the tool for automating the audit process GTL Limited (A leading network services company) Mumbai, India, November 2002 - April 2004 Sr. Executive Quality

Responsibility:

Led a cross-functional team to map out ‘as-is’ and define ‘to-be’ business process for IT projects

Collected and analyzed of data for Balanced Scorecard reports for all the SBUs

Worked as a Group leader in “Project Top Gear” for implementation of Corrective and Preventive actions for In house Non-conformance resulting in reductions in waste

Facilitated numerous root cause failure analysis investigations in regards to safety and telecom equipments failure

Prepared and presented the Project Status report to clients during project review meetings Education & Technical Skills

Master’s degree in Science Specialization in Total Quality, IT, Reliability & Statistical Applications, from University of Lucknow, and holds a Bachelor’s Degree in Science from Berhampur University, India.

Technical Skills:

Languages: Java & J2EE, SOA, VB.NET, HTML, Oracle, Web Logic, C++, C. Operating Systems: Microsoft Windows, Unix, Linux

Process Management: Data Mining and Statistical Analysis, Lean Six Sigma – DMAIC / DMADV, PMI Processes, CMMI Processes, Scrum and SAFe Framework, DevOps Platforms: MS Visio, MS Office, MS Project (Excel, PowerPoint, Word), Mac OS platforms, Minitab, JIRA, PPM

Paper Presentation & Publications

Published an article “Wasted-Words” on the application Lean Communication tool in the LSS edition of Quality Progress magazine, ASQ, USA - http://asq.org/quality-progress/2012/02/lean/wasted-words.html

Published a White Paper at the PMI world congress on “Productivity Improvement Using 10 Commandments” - http://www.pmi.org/knowledge-center/~/media/PDF/Knowledge- Shelf/Patra_Bartaki_2009.ashx

Memberships: SAFe (SCALED AGILE) Community Platform, Project Management Institute (PMI), IEEE and American Society for Quality (ASQ)

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