Customer Service Specialist

Terry Cedillo

575-***-**** **********@*****.*** Las Cruces, NM 88005

SUMMARY

Resourceful Claims Service Specialist known for high productivity and efficient task completion. Possess specialized skills in claim processing, customer service, and policy interpretation. Excel at problem-solving, communication, and time management to deliver exceptional service and support in fast-paced environments.

SKILLS

Claims processing

Data analysis

Report generation

Regulatory compliance

Customer service

Issue resolution

Documentation management

Communication skills

Time management

Attention to detail

Team collaboration

Problem solving

Customer outreach

EXPERIENCE

Claims Service Specialist, Allstate, August 2015-October 2024 Las Cruces, New Mexico

Reviewed and processed incoming claim documents for accuracy and completeness. Resolved customer complaints promptly and professionally. Monitored the progress of claims to ensure timely resolution. Initiated contact with customers to gather additional information or documentation needed to process claims.

Generated reports detailing trends in loss activity within assigned area of responsibility. Cash Store Manager, The Cash Store, August 2009-August 2015 Las Cruces, New Mexico

Managed daily banking activities such as deposits and withdrawals. Implemented efficient systems for tracking stock movement. Updated POS system with new products and promotional offers. Developed strategies to maximize sales and profitability. Conducted daily store operations, including opening and closing procedures and cash handling.

Prepared monthly reports on sales figures, expenses, profits. Maintained accurate records of employee performance reviews. EDUCATION AND TRAINING

High School Diploma

Gadsden High School, Anthony, NM May 1981

LANGUAGES

Spanish:

Native/ Bilingual

CERTIFICATIONS

Valid drivers license

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