Information Technology Customer Care

CURRICULUM VITAE

PERSONAL INFORMATION

NAME: MERCYKAVUTHAMUNYAO

DATEOFBIRTH: 6thDecember2001

IDNUMBER: 39112250

NATIONALITY: KENYAN

LANGUAGES: ENGLISHAND SWAHILI

GENDER: FEMALE

CELL: +254*********

EMAIL: **************@*****.***

HOMEADDRESS: POBOX9-90200KISASI

CAREER OBJECTIVES

A motivated, adaptable and responsible computing undergraduate, Where I can

maximizemypotentialaswellasacquireexperienceinbusinessandinformation

technology fields and to contribute to decision and policy formulation.

WORK EXPERIENCE

February 2025- upto date

Customer care service at platinum credit

I help the company sell loans to their clients.

August 2024- January 2025

Sales representative at Kenya vision company

I represented the sales and marketing team

Sold company products from place to place.

May2024-August2024

Attaché at Directorate of Public communications, Zabron Mburu ICT Officee

I worked with the company ICT team to provide efficiency in the company's

Information technology infrastructure.

Ensuring that there were no network downtimes and connectivity issues.

Key achievements

I gained Communication skills-as a student who was still in school and wasn't familiar with communicating in a new environment, I gained proper communication skills in the company

I gained team management skills

I gained switches management skills and monitoring of the network in whole

Mobile app development

Website development for the company staff

Got skills on CIH Mapping.

EDUCATIONAL BACKGROUND

2020-2024 MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY

Bachelor of Business Information Technology

Second Class Upper Division

RELEVANTMODULES

Programming (JavaScript, python and PHP)

Artificial intelligence systems

Human computer interactions

Networking and network design

Web design and website development

Mobile application development

Business related modules like cost accounting, financial

accounting, electronic commerce and business operational research

2016-2019 MBITINI GIRLS SECONDARY SCHOOL

Kenya Certificate of Secondary School, Mean Grade B-

2007-2015 KISASI PRIMARY SCHOOL

Kenya certificate of primary education, Marks319

REFEREES

1.Dr Mwenda Gichuru

C.O.D School of Computing

Meru University of Science and Technology

P.O BOX972-60200

Meru

Email: ********@****.**.**

Cell phone:072*******

2.MrPeterMutiso

Senior Auditor

Ministry of ICT, Tel Posta Towers

P.O BOX2580-00100

Nairobi

Email: **************@*****.***

Cell phone:071*******

3. Jefferson kasango

Branch manager

Sidian bank

Box1980-00621

Nairobi.

Email: *********@*****.***

Cellphone:072*******

Contact this candidate