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Customer Service High School

Location:
Kingston, Saint Andrew, Jamaica
Posted:
July 30, 2025

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Resume:

Ritreech R Pearce

*Driftwood drive

Harbourview, Kingston

Telephone :876-***-****

Email: ***********@*****.***

CAREER OBJECTIVE – A meticulous and audacious, goal oriented, decisive leader that is extremely self-motivated and dedicated to professionalism and excellence in the work environment. An individual that is eager to contribute to the growth, development, and progress of an organization. Driven to to my best at any task given.

EDUCATION AND QUALIFICATION: Seaforth High School ( September 2016- July 2021)

Camperdown high School (September 2021-June 2022)

Caribbean Advanced Proficiency Examination

Caribbean Examination Council

PROFESSIONAL PROFILE (Certification):

Seaforth High School- 2016-2021

Camperdown High – 2021-2022

CXC - English Language

CXC - Principles of accounts

CXC - Principle Of Business

CXC – Integrated Science

CXC – Hunan Social Biology

CAPE UNIT ONE - Digital Media

CAPE UNIT ONE- ENTREPRENEURSHIP

CAPE UNIT ONE- Communication Studies

Experience

Sutherland Global Services – September 2022- April 2024

Create and manage the marketing budget, ensuring

efficient allocation of r e s o u r c e s a n d o p t i m i z i n g ROI.

• Oversee market research to identify emerging

trends, customer needs, and competitor strategies.

• Lead, mentor, and manage a high-performing

marketing team, fostering a collaborative a n d

results-driven work e n v i r o n m e n t .

• Monitor b r a n d consistency across marketing

c h a n n e l s a n d m a t e r i a l s .

Digicel Jamaica- July 2024- May 2025

Answering customers query and complaints in

timely and professional manner.

• Tr o u b l e s h o o t i n g and resolving c u s t o m e r s problem,

escalating complex issue as needed.

• Develop and execute comprehensive marketing

strategies and campaigns that align with the

c o m p a n y ' s goals and objectives.

• Provide Technical s u p p o r t to over 50 c u s t o m e r s

daily

SPECIAL SKILLS:

•Proficiency in using Microsoft, Excel/Word and PowerPoint

•Excellent typing skills with speed of 25-35wpm

Customer Service Skill.

•Time Management

Problem Solving

•Teamwork and Collaboration

•Being Flexible

•Active Listening

•Multitasking

•Empathy



Contact this candidate